Briljent, LLC

We're hiring for a remote team supporting a long-term customer service program, and every call is a chance to make someone's day easier.

📞 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞: answer questions, document interactions, connect people with accurate information right when they need it

👥 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐨𝐫: lead the team, keep quality high, support reps so they can do their best work

Both roles are long-term and fully remote. If you're looking for meaningful, people-focused work, we'd love to hear from you.

👉 Apply: https://ow.ly/VsT550Zwc9z

Heading to MESC 2026 in Portland? Join Briljent for Opening Reception Overtime. 🏀

Monday night, right across the street from the convention center, we're keeping the night going at Spirit of 77, a retro sports bar named for Portland's legendary NBA championship.

Monday, August 17 | 6:30–8:30 PM
500 NE Martin Luther King Jr Blvd

➡️𝐆𝐞𝐭 𝐭𝐡𝐞 𝐝𝐞𝐭𝐚𝐢𝐥𝐬 𝐚𝐧𝐝 𝐚𝐝𝐝 𝐢𝐭 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐜𝐚𝐥𝐞𝐧𝐝𝐚𝐫: https://ow.ly/wGu250ZvyUA

It's summer, which means pools, floaties, and maybe a donut-shaped inner tube or two.

But you already know the rule: Never Let Donkeys in the Pool. 🐴🚫

So as you soak up the sun this weekend, keep those six NNIs poolside with you.

🌞 Never, never, never give up.
🌞 Learning leaders.
🌞 Deal with it.
🌞 Impeccable integrity.
🌞 To whom much is given, much is required.
🌞 Purposely positive.

Have a great weekend, team!

Every day, eligibility professionals make decisions that directly impact the people and families they serve. It's challenging work that requires navigating complex rules, evolving guidance, aging technology, and demanding workloads.

USDA recently reported a national SNAP payment error rate of 10.62% for FY2025. While many of these errors are unintentional, states with higher error rates may be responsible for paying back a portion of SNAP benefit costs beginning in FY2028.

With a strong incentive to improve payment accuracy, training reinforcement is one of the most effective ways agencies can strengthen performance. Short refreshers, supervisor coaching, real-world practice, and up-to-date performance support help people apply what they've learned with greater confidence and consistency.

Strategic plans for health information exchange are aging out faster than they used to.

TEFCA is live. CMS Interoperability Rules have shifted. Medicaid and public health modernization efforts are each moving on their own timeline.

Navigating that takes more than a plan. It takes governance that can flex, stakeholders who stay engaged, and funding that holds up over time.

🔗 https://ow.ly/9iHp50ZrXZF

Portland gets over 150 rainy days a year. This year, most of us are bracing for a different kind of downpour: interoperability deadlines, multi-vendor coordination, legacy overhauls, AI integration, H.R.1 provisions, shifting match rates, and new reporting mandates, all landing at once.

If you're reaching for an umbrella more than steering the ship these days, you're not alone.

We'll be at MESC 2026 in Portland, booth #607, working through all of it with state and vendor teams. Stop by if any of this sounds familiar.

Rural Health Transformation Program work is picking up speed across the country, and stakeholder engagement is exactly the kind of challenge our team knows well. It takes the right mix of listening, coordination, and follow-through, and it's a strength we're proud to bring to states and HIE partners.

Behind every Medicaid renewal notice is someone's coverage, someone's care, someone's peace of mind. Ex parte renewal sounds purely technical, but it's really about whether a person stays covered without extra paperwork or needs to take an extra step to complete their renewal.

The National Association of Medicaid Directors (NAMD) just published a solid brief on the mechanics. It walks through how the Federal Data Services Hub, state wage records, and tools like Emmy work together, and where the gaps still are for verifying work and community engagement requirements.

The line that stood out to us: data infrastructure only gets a state so far. Clear system logic, ongoing auditing, and staff ready to handle the cases automation can't resolve all matter just as much.

📰 Read the brief: https://ow.ly/LW9B50Znm67

Is there really an ideal way to manage change? We think so, and we built it.

IDEAL is the five-milestone framework behind our team's work, Identify, Design, Engage, Activate, Lead, and it's what makes our Organizational Change Management work land for every client we serve.

No two changes are the same, so neither is our approach. Our team is versed in the field's leading methodologies and certified at the highest levels of the profession.

Proud of the work this team does. Take a look at how it all comes together.

👉 Learn more: https://briljent.com/services/organizational-change-management/

We're looking for Training Facilitators to join our team!

Help Illinois state agency end-users navigate complex systems through engaging, effective training.

🔸 Facilitate in-person & virtual instructor-led training
🔸 Conduct system walk-throughs & hands-on exercises
🔸 Collaborate with clients & instructional designers
🔸 Provide feedback to strengthen training materials

Illinois-based (travel required) | Remote-friendly

🔗View the full details and apply here: https://ow.ly/CluM50ZlH7P