07/02/2026
“Usually, people suffering from mental health like schizophrenia have a hard time coping. But really, it’s more about family, life and life skills learned from childhood. Having schizophrenia but no support can make it very hard to get by” says Paula Jackson, a 19-year case manager who has worked with San Juan County Partnership for 3 years.
Case workers from San Juan County Partnership work closely with law enforcement, behavioral health and adult protective services as well as the DA’s office, getting referrals for those suffering from head injuries, severe mental illness, substance use and those experiencing homelessness.
Paula works with those who need anything from treatment, counseling, and housing to working with those who are illiterate and come from generational trauma. Paula reports that a lot of those dealing with schizophrenia aren’t being treated properly so they turn to drugs like methamphetamines to cope. She and the other case workers help clients find proper treatment. They find healthcare providers who supply medications which help fight addiction as well as the proper medications and counseling to help them manage their struggles with mental illness. When I asked Paula what she loves about her job, she said, “I get to see people get better. Every day we get to see people get better. They become more self-reliant.”
But Paula doesn’t stop there. A lot of struggle comes from lack of family support. Parents and families of many of her clients don’t utilize resources which are available to the person struggling. Paula makes sure that social security coming in for her clients goes to her clients and their needs. She has developed strong relationships with local landlords in able to find housing for those who need it and make sure the clients are doing what they need to in order to keep them out of hospitals and jail.
Paula’s job isn’t always easy. She spends a lot of time with community members who are suffering and dealing with addiction, but it doesn’t stop her. What we love most about Paula is that she does whatever she can even when it isn’t her job to do it. When asked, she said, “It may not be our responsibility, but if we can help, we will” which is what makes her such a valuable asset to our community and to San Juan County Partnership.