Etown ITS Help Desk

Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them.

Tech Tip: Multi-Factor Authentication Troubleshooting Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and h…

ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests.

Tech Tip: New Digital Signage Form ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests. Instead of emailing…

Users should note that when connecting to VPN, the multi-factor authentication code will only be sent via their primary authentication method, and not any secondary methods that have also been set up.

Tech Tip: VPN Authentication Method VPN now requires multi-factor authentication (MFA) to sign in. Users should note that the code will only be sent via their primary authentication method, and not any secondary methods that have als…

In an effort to stay one step ahead of the cybercriminals, Information & Technology Services is working to provide multi-factor authentication (MFA) to protect you.

What’s Multi-Factor Authentication? In an effort to stay one step ahead of the cybercriminals, Information & Technology Services is working to provide multi-factor authentication (MFA) to protect you. Usernames and passwords are …

Users must enable multi-factor authentication (MFA) to use VPN services. Additionally, signing into VPN now uses email credentials, rather than a special VPN password.

VPN Users Must Enroll in MFA A security upgrade conducted on January 28th requires users to enable multi-factor authentication (MFA) to use VPN services. As part of this, signing into VPN now uses email credentials, rather tha…

Phishing scams increase in frequency over the holiday season, since people are busier and less likely to carefully inspect a message to verify its legitimacy. What are the tell-tale signs of a phishing attack?

Happy Holidays from Phishing Scams Phishing is word that strikes fear in the heart of anyone concerned with cybersecurity (which should be everyone). These scams increase in frequency over the holiday season, since people are busier…

New iPads running iOS 13 or later require ITS assistance to set up the device using E-town's wifi. If possible, setup your iPad at home, then connect to E-town's wifi when you’re on campus using the normal iOS connection instructions.

Tech Tip: New iPads and E-town’s Wifi New iPads running iOS 13 or later require ITS assistance to set up the device using E-town’s wifi. Because of the way our wifi is configured, you will not able to setup the device using the q…

Some changes to the process of connection to VPN on college-owned Windows computer have been made this semester. You now need to select a certificate after entering your VPN username and password.

VPN Connection Changes VPN, or Virtual Private Network, allows the user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote …

Some users are reporting that when attempting to sign into Office on a shared device, they see an error message which reads “You've reached your sign-in limit. Please sign out of Office on another device using your Microsoft account portal.”

Microsoft Office on Shared Computers At the start of this semester, ITS announced that users were now required to sign into Microsoft Office on computers in classrooms, labs and other shared environments. Some users are reporting that…

Canvas recently changed the style of the left navigation menu. Hidden buttons now have a small crossed-out eyeball icon next to them. There has been no functionality change, just a visual one.

Canvas Left Navigation Menu Style Canvas recently changed the style of the left navigation menu. Previously, buttons hidden from students were light gray with an asterisk next to them. Now, hidden buttons have a small crossed-out e…

Some users are seeing a message that their Adobe license is about to expire. This message may appear if the user is not signed in. To fix this, sign into Adobe with E-town credentials.

Adobe License Expiration Message Back in August, all E-town users (faculty, staff, and students) using college-owned devices were required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the sof…

Users who wish to sign into shared SurveyMonkey accounts (EtownEmployees and BlueJays) can now contact the ITS Help Desk to receive the verification code as soon as they sign in.

SurveyMonkey Updates Back in July, SurveyMonkey added a new layer of security to their service, which only allowed sign-ins on two devices at a time. When Survey Monkey is accessed from a new computer a verification co…