Benchmark Network Solutions

Benchmark Network Solutions 30 years keeping Triangle businesses secure & running smoothly. Managed IT, cybersecurity & cloud solutions for healthcare, government & engineering.

Durham-based, 24/7 support, 15-min response time. No call centers. benchmarkns.com | (919) 678-8595

Most practices don't know their biggest HIPAA risk is sitting in the inbox.Unencrypted email is still one of the most co...
09/17/2026

Most practices don't know their biggest HIPAA risk is sitting in the inbox.

Unencrypted email is still one of the most common compliance gaps we find during assessments. Not because anyone is careless, it's because no one flagged it as a problem.

One thing you can do today: ask your IT contact whether your email is encrypted in transit and at rest. If they hesitate, or can't answer in under 30 seconds, you have your answer.

HIPAA compliance isn't a one-time checkbox. It's knowing where your vulnerabilities are before an auditor does.

Get a free assessment and we'll tell you exactly where you stand. https://zurl.co/XBZUO

Fast response time is not your most important IT criteria.Most municipalities shop for managed IT the way they'd shop fo...
09/16/2026

Fast response time is not your most important IT criteria.

Most municipalities shop for managed IT the way they'd shop for any vendor: lowest cost, longest feature list, biggest name. Response time shows up on the checklist, but it's treated like a tiebreaker.

It shouldn't be.

When a dispatcher can't access a system at 2 a.m., or a CJIS audit surfaces a gap nobody caught, what actually matters is whether your IT partner knows your environment well enough to fix it fast and not just fast in general.

Generic remote support can close a ticket. A local partner who's been in your building knows which workaround fails and why.

Proximity is not a perk. It's the difference between restored and resolved.

Learn more: https://zurl.co/BuVIQ

09/15/2026

A front desk crash at 8:47 a.m. is not an IT ticket. It's a waiting room filling up.

One practice we work with had exactly that happen. Their check-in system went down minutes before the first patients arrived. The staff was calm. Not because the problem wasn't real, but because someone picked up the phone on the second ring and stayed on the line until it was fixed.

That's what local, responsive IT actually looks like in a medical practice.

Remote-only support works fine for a software question on a Tuesday afternoon. It doesn't work when your team is standing at the front desk with patients walking in.

If your IT support makes your staff wait, your patients wait too.

Is this something you worry about? Learn how we can help: https://zurl.co/F0VCL

Fast IT support isn't just a perk, it's a patient care issue.When a front desk computer locks up mid-check-in or a billi...
09/14/2026

Fast IT support isn't just a perk, it's a patient care issue.

When a front desk computer locks up mid-check-in or a billing system goes down before close, your staff needs help in minutes, not hours. A remote ticket with a three-day SLA doesn't cut it in a medical practice.

Here's a quick test: call your current IT provider right now and ask how long until someone can be on-site if needed. If the answer is vague, that's your answer.

Local IT should have a defined response window in writing and not a best-effort promise.

Benchmark is proud to be local, we think that one of the most importance services we can provide is being there when you need it.

Learn more: https://zurl.co/tiyFe

Here's something worth trying: block two hours this quarter and show up somewhere in your community with no pitch, no br...
09/10/2026

Here's something worth trying: block two hours this quarter and show up somewhere in your community with no pitch, no branded shirt, and no ask other than to work.

The Benchmark team is spending time today volunteering in our local community to support those who need it.

What's a local organization that you volunteer at? Pick one local this week and show up.

Most practices fail their HIPAA audit before the breach ever happens.The gap isn't intention — it's documentation. Speci...
09/09/2026

Most practices fail their HIPAA audit before the breach ever happens.

The gap isn't intention — it's documentation. Specifically, the risk assessment that proves you identified vulnerabilities before anything went wrong.

Here's one thing you can do today: open your most recent risk assessment and check the date. If it's older than 12 months, it's already a liability. HIPAA requires ongoing review, not a one-time checkbox.

A dated or missing assessment is the first thing auditors flag — and the hardest to explain after the fact.

Schedule 90 minutes this week. Review it, update it, sign it. That single step closes one of the most common gaps we see across medical practices.

09/08/2026

Most agencies still treat CJIS 6.0 like a checklist. It's not.

The standard now expects continuous validation, not a point-in-time audit. That shift alone changes where you spend your time.

One thing you can act on today: pull your privileged account list and confirm every account has a documented business justification. CJIS 6.0 tightens least-privilege requirements, and unreviewed admin accounts are one of the first findings auditors surface.

It takes less than an hour. The documentation gap it closes could save you weeks during a review.

Start there. The rest of the compliance work gets easier once access governance is clean.

Have more questions about CJIS? Call us today!

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Wishing everyone a wonderful Labor Day! We are so grateful for the hard work and dedication of our team!Let us know how ...
09/07/2026

Wishing everyone a wonderful Labor Day! We are so grateful for the hard work and dedication of our team!

Let us know how you are spent the beautiful long weekend!

If your team starts the day by wondering whether the technology will work, that’s already a productivity problem.The bes...
09/03/2026

If your team starts the day by wondering whether the technology will work, that’s already a productivity problem.

The best IT support isn’t about fixing issues faster. It’s about preventing them from disrupting your organization in the first place.

We help organizations reduce downtime, strengthen cybersecurity, and gain predictable IT costs through proactive monitoring, responsive support, and strategic technology planning.

What is one IT problem your staff have been facing?

Address

1920 NC 54 East, Suite 130
Durham, NC
27713

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+19196788595

Website

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