FiveStar Customer Service Strategies

Love and respect Bill Hardman, Jr., immensely. Thankful he opened the STS door for me to flourish in Tourism! An effective and caring leader who paved the way for many of us in Tourism. His legacy lives on.

Proud to receive this meaningful message from a student I recently mentored at William Carey University in MS

Rita, Thank you so much for our conversation yesterday. I truly appreciate your attentiveness and the way you consistently tailor resources to my interests and needs. The networking guidance you shared, thoughtful preparation, and meaningful follow-up is incredibly valuable, and I plan to put those strategies into practice.

I also want to thank you for your advice yesterday about clarifying
my focus. I’ve spent a lot of time reflecting on it, and even
discussed it with my husband.

I am very grateful to have been connected with you as my mentor this term. Your insight, generosity, and example have made a meaningful impact, and I truly admire the work you do. Thank you again for your support and for offering to continue being a resource in the future. I would be grateful to stay connected.

With appreciation, Samantha, Assistant Professor of Pharmacy Practice

This is what keeps me keeping on!

So very true! How you make people feel is the one thing they will remember the most!

Excited and proud to return and partner with the City of College Park, GA and work with their Customer Service Department. It's refreshing when governments invest in their people who directly impact their service delivery. When is the last time your company invested in your most priceless asset.... your people?

Is your business relational or transactional oriented? Transactional service is like a short-term fix — immediate and temporary. Although efficient, it often limits the depth of customer relationships.

Relational customer service is about understanding the underlying needs and wants of the customer for a long-term relationship that fosters loyalty, trust and powerful word-of-mouth advertising.

It’s preventative care — to nurture and grow the customer relationship through each interaction. It’s a commitment to understanding the customer not just as a number but as a human being with unique needs and preferences.

While both are needed, too often the main focus is oftentimes transactional, due to lack of training. Does your focus need shifting for long-term results?

Investing in your people, is the best ROI! Your frontline impacts your bottomline. When is the last time you made an investment?

As S. Truitt Cathy once said, ""How do you identify someone who needs encouragement? That person is breathing." Want to retain your good people? Add an extra dose of verbal sunshine by recognizing your people 'on-the-spot!'

A great way to recruit and retain your most priceless asset! Employees will only treat your customers as well as they are treated!