09/08/2026
Rhea Shah (MDes ’25) had the technical skills to solve problems, but she kept asking herself: How will this actually work for people, and have we talked to the user yet?
Those questions led her to the School of Design and Society, where she found a new lens for approaching problems through social innovation, equitable design, and systems of care. Her work as a design researcher at the Equitable Healthcare Lab gave her the opportunity to put that thinking into practice, researching topics including power of attorney systems for young people and how designers approach pilot testing in health care.
Along the way, Rhea’s questions evolved. What once felt like obstacles to creating change became reasons to pursue it. Today, she is bringing her research background and design thinking skills together as an experience strategist at ZS, where she hopes to develop human-centered solutions to challenges in health care.
Her journey has always been fueled by curiosity, creativity and a desire to leave things better than she found them. Read Rhea’s full story to learn more about her journey and what’s ahead: https://bit.ly/3V8KOFT