Moody ITS Alerts

Today (11/22) ITS office will be closed starting at 6pm and remain closed Thursday-Friday.

We will be re-opened Next Monday regular office hours listed below.

*Office Hours (Central Standard Time)
Monday-Thursday
7:30am - 6:30pm
Friday
7:30am-4:30pm

Due to staffing limitations, we cannot provide support over the phone from 11 am to 1 pm today. Please visit us at https://support.moody.edu/ for helpful articles, and submit a ticket through the site if you are still looking for a specific solution.

support.moody.edu

Due to reduced staffing, we cannot provide phone support between 2 pm and closing at 4:30 pm today. Continue to visit us at https://support.moody.edu for helpful articles, and submit a ticket if you are still looking for a solution.

support.moody.edu

The ITS Support Center is moving to the south end of Crowell 3. We are working to reduce downtime. There may be times when we may not be available. Please visit https://support.moody.edu/. Submit your question through the site if you need help finding an answer.

support.moody.edu

The ITS Support Center is observing the Moody corporate Christmas holiday. We will be open again on 3 January 2023. There will be minimal monitoring of urgent requests.

Please visit our Customer Portal https://support.moody.edu/ for assistance.

support.moody.edu

Unfortunately, due to staff shortages, we will not be available for call-in or walk-in support until 1 pm.

The ITS Support Center is unable to receive phone calls at this time. We apologize for the inconvenience. Please continue to visit our Customer Portal at https://support.moody.edu/.

If you believe you have received a phishing email, please read our self-support article, https://moody.custhelp.com/app/answers/detail/a_id/199/. Use the Phish Alert Button found in your Outlook client to mark and remove the email from your inbox. Thank you for keeping our environment secure.

An outage today may have prevented you from accessing your student account. We apologize for the inconvenience. The service has been restored; please try logging in again.

See https://2g4w1p7197qn.statuspage.io/ for updates.

For additional questions, please visit us at https://support.moody.edu.

Due to departmental training, phone and walk-in support from the Crowell 3 ITS Support Center's Service Desk will be limited from 16 May to 27 May. Please visit https://support.moody.edu 24/7 for helpful articles and submit digital requests by clicking the "Ask a Question" link.

support.moody.edu

Due to construction and rearranging spaces on Crowell 3, the ITS Support Center phones will be temporarily disconnected. Please continue to visit us at https://support.moody.edu/.

support.moody.edu