08/25/2026
This post is primarily for families who are experiencing issues with school bus transportation. The full message was emailed to all families and staff:
"I’m writing to acknowledge the frustration and lack of information that many of our families have experienced leading up to, and during, this first week of school in our district. These issues include newly enforced walk zones, missing bus assignments, and perhaps most frustrating of all, the absence of timely or repeated updates about these situations. On behalf of CHCCS, I apologize. This should be an exciting and welcoming start to the school year, and for some of our families, we’ve failed to create that environment.
What’s Happening: We’ve discovered a number of technical or communication issues that we must improve, both immediately and in the long-term. While the issues aren't fully resolved yet, I want you to know we are working as hard as we can to fix them as soon as possible. Here’s what we know, and what we’re doing:
Some students at the elementary level, (as well as some students who rose into Kindergarten, 6th or 9th grade) were inadvertently unassigned from bus transportation. A similar issue is also impacting some students who receive Exceptional Children’s services. This is a technical issue that we may need your help to fix (more on this below.)
In a different issue, we did not properly inform all impacted families in our existing walk zones that these would be fully enforced starting this school year. Information about walk zones did not reach all impacted families, particularly new families who may have moved into a walk zone. We also did not send additional reminders, which is not consistent with our standard for communicating changes to families and students.
For those families who did receive bus information, the late notification (Friday, August 21), resulted from another technical issue that we’ve since identified and expect to be resolved for the future.
These are challenges that we can fix - and we are taking the necessary steps to do that with urgency. The good news is that we have the drivers and buses to cover all of our routes.
What Should You Do If You Are Impacted by One of These Issues: In the short-term, if you live outside of a walk zone and still don’t have a bus assignment or are unsure about it, here’s what we recommend:
First, check the Infinite Campus Parent Portal.
Find the Menu (three horizontal lines near the top) and then tap “More”.
Then, tap “Transportation”.
There, you will be able to see if a bus route is assigned or not assigned to your student.
If you submitted a request for transportation and do not see an assignment in Infinite Campus, first contact your school’s Data Manager to confirm your request was received.
Please know that while we are working as quickly as possible, it may still take several days to assign your student their bus. If student information is correct in Infinite Campus by this Thursday, August 27, then a bus assignment should be available in Infinite Campus no later than the afternoon of Thursday, September 3. This is because while adding a student to a route is a simple process, doing so may then trigger impacts to other stops or routes, which may require additional time to coordinate and communicate to drivers and families.
Getting students to school safely and on time every day is one of our core services. Again, I am very sorry for these situations, and we will get them fixed."
Sincerely,
Rodney N. Trice, Ed. D.
Superintendent
