Our Serviceworks

Our Serviceworks

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Our Serviceworks offers turnkey outsourced fulfillment services to streamline the operations of growing e-commerce brands, allowing them to focus on growth.

We safeguard your brand's reputation and provide error-free same-day fulfillment services. OSW’s mission is delivering the best Fulfillment and Customer Support services with dedicated focus on “Promoting and Protecting Our Clients’ Brands”

Operating as usual

01/29/2025

We partner with international carriers to offer seamless DDU (Delivered Duty Unpaid) and DDP (Delivered Duty Paid) shipping, making international fulfillment easier than ever.

Plus, you can also choose from insured or non-insured shipping options that best suit your needs and budget.

Let OSW handle the logistics, so you can focus on growing your brand.

01/24/2025

Here are three reasons why sustainability is an e-commerce fulfillment issue:

- 91% of packaging waste ends up in landfills or the environment (supplychain.edf.org)
- By 2027, global e-plastic packaging waste is projected to double, reaching 6.85 billion pounds
- 70% of US consumers will change brands if they discover a brand does not operate sustainably (cleanlink.com)

At , we proudly adopt a proactive approach to sustainability. By outsourcing your fulfillment to us, you are contributing to a more sustainable future.

01/22/2025

Returns are inevitable in e-commerce – up to 30% vs. just 8.89% in-store.

With numbers like that, you want a fulfillment partner that you can count on for returns accuracy, timeliness, and evaluation. Someone like us!

OSW knows the importance of getting your returned inventory back on the shelves and ready to sell after arrival at our warehouse. The Returns Team will identify the original order, inspect the item, and determine if it’s resalable based on your criteria on a daily basis.

Let us take the worries of returns and exchanges off your hands. Discover how can handle it for you, leaving you free to focus on your core business.

01/16/2025

Success in e-commerce starts with the right support. At , we’re committed to helping you achieve five key goals that drive growth.

✅ Efficient Returns Management
✅ Exceptional Customer Service
✅ Sustainability
✅ Seamless System Integrations
✅ International Sales Growth

With our outsourced fulfillment expertise, we’ll ensure your brand thrives, running smoothly and scaling with confidence at every step.


01/08/2025

The holidays are a make-or-break moment for eCommerce brands. Was your fulfillment company truly up to the challenge, or did they buckle under the pressure?

Missed shipments. Overwhelmed warehouses. Frustrated customers. Sound familiar? For many brands, the chaos of the season exposed serious cracks in their fulfillment strategy. So, ask yourself: Did your fulfillment partner deliver what they promised—or did you find yourself settling for delays, excuses, and unhappy customers?

Partner with OSW Fulfillment, where precision, reliability, and customer satisfaction are not just goals—they’re guarantees. Get ahead of the game and ensure your business thrives through every season. Your reputation is on the line. Choose a fulfillment partner that won’t let you down.

12/25/2024

While this is the busiest time of the year for the eCommerce industry, we want to take a moment to wish everyone a and an excellent close to Q4.

Tomorrow, we’ll get back to the hustle and bustle, but today is the time for everyone to enjoy spending some quality time with their loved ones. Here’s to a relaxing holiday for everyone!

12/18/2024

At OSW, we view sustainability as a continuous journey of growth and innovation. We're proud of our recycling efforts, but we know there's always more to learn!

We’re inspired to collaborate with eco-conscious brands and partners like Women in the Environment, who share our vision for a sustainable .

Last month, team members Michelle Harris and Jessica Trent had an enlightening visit to Goodwill Industries. We explored their environmental initiatives and began exciting discussions about future collaborations. Let’s work together for a greener tomorrow.

12/11/2024

Was Black Friday and Cyber Monday more overwhelming with orders than you planned? Maybe it’s time to hire a fulfillment team to maximize your e-commerce sales.

is an expert in ensuring the accuracy and fulfillment of orders and maintaining overall customer satisfaction.

Ready to get onboarded for next year? It’s never too early to get started. Get in touch with us today. https://bit.ly/3yTcOmw

12/04/2024

Last month, we had the pleasure of attending the Dallas 100 Gala at the Hyatt Regency Reunion, where we connected with incredible business professionals in our community.

We’re thrilled to share that OSW has climbed to #56 in this year’s rankings—a fantastic leap from our #91 spot in 2023!

This achievement reflects our team's hard work, dedication, and the amazing growth we’re experiencing. We can’t wait to see what 2025 has in store for us! Thank you for being part of our journey.


11/28/2024

It's that time of year to express gratitude, and we have many reasons to be thankful. We want to take a moment to show our appreciation for the outstanding service the OSW team provides to all our clients. We're also grateful for the trust e-commerce brands place in us with their products and customers. We are wishing everyone a warm and joyful celebration!


11/20/2024

The cost of outsourced fulfillment should be straightforward. Often, it's not. Two different companies may give you two different estimates. When that happens, it's time to look into what's included.

Some companies may conceal costs, leading to unexpected charges. To prevent this, has developed a free pricing calculator. It clearly outlines your fulfillment costs, empowering you with transparency and control over your decisions. By using this tool, you can avoid any unpleasant surprises and ensure a clear understanding of what you're paying for.

Download the pricing calculator here: https://bit.ly/3AR4YdR

Photos from Our Serviceworks's post 11/13/2024

🎃 Our office hosted a fantastic Halloween event for employees, featuring a costume contest! From a cheerful minion to a charming scarecrow and even a spooky clown, the OSW team fully embraced the festive spirit while keeping our productivity high. Congratulations to our three costume contest winners! We can not wait to see the creativity the OSW team will bring to next year’s celebration.

11/06/2024

Last month, the team had the pleasure of attending the 34th Annual SMU Cox Dallas 100 Awards CEO Reception. It was an incredible opportunity to network with fellow CEOs nominated for the prestigious Dallas 100 awards.

For over thirty years, the Caruth Institute for Entrepreneurship at the SMU Cox School of Business and the Dallas100™ sponsors have recognized the innovative spirit and business acumen of entrepreneurs. We're thrilled and honored to be among the nominees for the 2024 Dallas 100 awards. The anticipation is real!

10/30/2024

🎃👻 Don't let your fulfillment partner haunt your business! Imagine the horror of your customers receiving the wrong products or, worse, not receiving their orders at all. No phone number to call for help? Are ghosts running the show? Scary, right? But this isn't just a spooky story - it's a real fright for e-commerce brands.

Call us at 469-322-4009, and let's ensure your products are consistently wowing your customers. Happy Halloween from us at Our Serviceworks! 🎃👻

10/23/2024

According to CB Insights, 68% of customers want shorter delivery times when they check out. At , we've got you covered with our central location, allowing us to ship anywhere in the continental U.S. in 3 business days or less, and offer same-day fulfillment. Stay ahead of the game and partner with us! 📦

10/16/2024

Have you considered selling on TikTok Shop? It’s quickly becoming one of the largest selling platforms for new brands. It connects directly to Shopify accounts, so orders flow seamlessly to . We already have numerous successful clients who are taking full advantage of this new marketplace. Want to join them? Get in touch today!

10/09/2024

Sure, 70% of companies outsource to reduce costs. But 100% of partners know we're all about putting their customers first.

It's embedded into who we are as a company.

When you have a logistics partner who cares about the customer experience as much as you do, you can trust your brand’s reputation is safeguarded.

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2940 Eisenhower Street #100
Carrollton, TX
75007

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm