03/31/2013
March 27, 2013 SAFE meeting minutes
We had Bruce Dietrich from Travelers Insurance Investigative Services come and talk to the SAFE members. Bruce has worked for Travelers for 14 years now and before that he was in law enforcement in Reading, PA for 23 years.
The Travelers Investigative Services department is made up of about 305 people, who exclusively investigate insurance frauds. They were named the best worldwide. They look into possible frauds in a couple of different groupings, including fatality, accident, automobile theft, medical and fire. The team has two bait trailers that are easily movable for any circumstance they may come across that they need to use it. They, however, do not do their own surveillance and always outsource it.
Travelers Investigative Services are the only investigative service group that has their own prosecution unit and a 30 person forensic lab. Bruce mentioned how his job has become easier with technology advances because now it is very easy for different insurance agency to share previous claims that have taken place. They investigate all lines of business.
Not being chained to a desk, making his own schedule, and his job constantly changing is what Bruce enjoys most about his job. He also still does some testifying in court, which he enjoys.
Bruce described to us one of the cases that he has been working on. It was a fire case that happened in 2012 and there was a very similar one that took place with the same person in 2011. It was said to be a kitchen fire that started because a boy, who was house sitting for a couple that was out of town, ran after the dog that got out and a fire started. The Travelers forensic lab looked into the components of the fire and ruled that lighter fluid was used in the fire and that it started in two places. For a fire to start in two places and with lighter fluid, it definitely wasn’t just a simple kitchen fire. Bruce ended up tracking down the house sitter and eventually he confessed to performing the 2012, 2011, and a 2007 fire with a different home owner. The boy also confessed to two automobile thefts. This was a major with for Bruce and his team!
Travelers is always looking for highly motivated people to drive the company forward. Bruce also said that it is important to develop good listening skills as well as communication skills. Bruce doesn’t mind anyone contacting him with any future questions they may have through his e-mail ([email protected]) or by phone at 610-736-2413.
Erica Harte,
Secretary, Student Association for Fraud Examination