09/04/2026
WE ARE LOSING WORK HOURS TO TECHNOLOGY — AND WE’VE DECIDED THAT’S NORMAL.
We talk constantly about workforce shortages: We need more people. We can’t find enough workers. We need to increase productivity. But perhaps we should ask a harder question: How much productive capacity are we losing from the people we already employ? A 2026 Standley Systems survey of 500 desk workers found that 85% experience a technology-related slowdown at least once every workday, while 28% lose an hour or more of productivity each week. A separate Ponemon Institute study found employees spend an average of 12.6 minutes every week entering or resetting passwords....RESETTING PASSWORDS...10.9 hours a year per employee!!!
These aren't simply annoyances. Multiply those minutes across hundreds of employees and thousands of workdays, and the “little things” become a very real workforce problem.
So let's change the conversation. Before we ask employers to find more workers, let's ask them to stop wasting the workers they already have. Audit the friction: How many minutes are lost to passwords, system access, frozen software, unreliable equipment, duplicate data entry, unnecessary approvals, outdated processes and waiting for IT? Give employees the tools and training to solve routine problems. Simplify workflows. Automate what should be automated. Replace systems that consistently create more work than they eliminate. Measure productive hours—not just headcount. Workforce development isn't only about preparing people to enter the workforce; it is also about helping organizations create workplaces where people can actually do the work they were hired to do.
Maybe we don't simply need more workers. Maybe we need to stop wasting the capacity of the workers we already have. We're going to be digging into this a little more this fall, and I'd love to hear from you.