The Swann School of Protocol - Beverly Hills, CA

The Marvelous Magic of Manners

Has this ever happened to you? And then, someone does something nice for you. All of a sudden, a new feeling washes over you.

You’re just having one of “those days” and nothing seems to be going right: One of your kids woke up sick so you had to scramble to find a sitter, a coffee spill meant a last minute outfit change, your car’s ‘check engine’ light came on and now you’re late for a big presentation you’re doing at work. Could be they let you merge in front of them in traffic or perhaps they held the door open as you