10/24/2017
What we do at Total COO
1)Reduce operational noise. What is getting in the way of focussing on the most important areas to increase company revenue.
–What data and metrics truly drive the business
–How are the hours in a day being utilized.
–Does staff/team have the right set of objectives to be successful.
–What opportunities to chase, which to hold, which to remove
–Has the core values of the company been defined, and are they being followed
–Is the core mission of the company defined and is it documented and followed.
2)Improve operational efficiency
–Marketing systems and process
–Customer service systems and process
–Human Resource systems and process
–Technology and Infrastructure systems and process
–Product/Service Delivery systems and process
–Sales systems and process
3)Achieving Goals
–Work with CEO and leadership team on weekly, monthly, quarterly and yearly initiatives that focus on goals, how to achieve, how to track, how to provide accountability and how to move the organization forward.
–Create consistent and predictable growth in the organization.