08/25/2026
๐๏ธ NEW EPISODE ALERT! "Stop Running Your BDC Like a Call Center: Fixing the Disconnect Between Your Internet Department & Sales Team"
In the latest episode of the Millionaire Car Salesman Podcast, Sean V. Bradley and LA Williams sit down with Lee Harris to break down one of the biggest problems inside dealerships today: the disconnect between the Internet Department, the BDC, and the sales floor.
Watch the show LIVE: https://youtu.be/h5K_rGiGAXU
Lee brings years of experience in BPO, global call center operations, customer experience, technology, and leadership into automotive, and his perspective challenges the way dealerships have traditionally approached lead handling.
Inside this episode, they dive into:
๐ฅ Why your BDC should be more than a call center
๐ค How to create better alignment between Internet and Sales
๐ What strong lead ownership and handoffs should actually look like
โก Why speed-to-lead is only part of the equation
๐ฏ How better training and accountability improve performance
๐ค Where AI and automation belong in the modern dealership
๐ซ Why technology canโt fix a broken process
๐ How to create a stronger customer experience from first contact to showroom
If your Internet Department is setting appointments, your sales team is blaming the BDC, and customers are getting caught somewhere in the middle, this episode is for you.
๐ง Tune in now: https://millionairecarsalesmanpodcast.libsyn.com/ep-1207-stop-running-your-bdc-like-a-call-center-fixing-the-disconnect-between-your-internet-department-sales-team
Learn how to stop operating like separate departments and start functioning like ONE sales organization!
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