Auburn University OIT

💙🧡 To the original TIGER in TECH! Happy National Mascot Day to our Aubie 🧡💙

⚽️🎉 It’s SOCCER TIME!!! 🎉⚽️

The OIT Service Desk will close at 4:00PM on Tuesday, June 9th in preparation for the Argentina vs. Iceland Soccer Match. We will resume regular hours on Wednesday, June 10 at 7:30AM.

If you need help outside of these hours, please visit aub.ie/knowledge to access our OIT Knowledge Base for quick step guides to help you through the top tech issues we encounter.

🇺🇸 The OIT Service Desk will be closed the evening of May 24 and all day May 25th in observation of Memorial Day.

“…We honor those who've served our country and never made it home. As the saying goes, "freedom isn't free." These family members, friends, and neighbors join our all-volunteer military out of love for our country and to protect the freedoms we enjoy - freedoms guaranteed by a constitution that is unique across the world. These volunteers don't make policy. They simply go about their duties with honor and integrity. On Memorial Day we remember those who gave their lives to protect our families, our neighbors, our country.”

-Jim O’Connor – Vice President for Information Technology/CIO, Auburn University

The OIT Service Desk wishes you a safe Memorial Day weekend and will be ready to serve you Tuesday, May 26th. 🇺🇸

🧡💙 That’s a wrap on Camp War Eagle Session 1! 💙🧡

🎉 Congratulations Freshmen… your college years have officially started!

Need help getting your tech connected on campus? Contact the OIT Service Desk:
Call: 334-844-4944
Email: [email protected]
Chat: aub.ie/oit
Zoom: aub.ie/sdhelp
Visit: 3rd Floor, RBD Library 3010

🎉 WIRELESS NETWORKS RESTORED 🎉

All wireless network connection issues, including those with eduroam, have been resolved.

Should you experience any additional issues, please contact the OIT Service Desk:
Call: 334-844-4944
Email: [email protected]
Chat: aub.ie/oit
Zoom: aub.ie/sdhelp
Visit: 3rd Floor, RBD Library 3010

⚠️ DISRUPTION OF SERVICE ⚠️

🛜 Network connectivity issues have been identified as well as some performance issues on the Eduroam wireless network.

Our networking team is actively investigating the issue, and we will provide updates as more information becomes available. 🛜

If you are having issues, please contact the OIT Service Desk:
Call: 334-844-4944
Email: [email protected]
Chat: aub.ie/oit
Zoom: aub.ie/sdhelp
Visit: 3rd Floor, RBD Library 3010

🐅🦅ARE YOU READY???🦅🐅

Camp War Eagle is about to start 🎉 and wants to make sure you have everything you need for a successful session. Before arriving, please go over the OIT Checklist below to make sure you are fully connected to campus. We have also included links to our Knowledge Base articles for more information.

1️⃣ Make sure you know your Auburn username and password aub.ie/logininfo

2️⃣ Have the Duo Authentication app aub.ie/duosetupkb downloaded and set up with your (student’s) phone number. We recommend selecting the “Duo Mobile” option during setup.

3️⃣ Make sure you are able log into your Auburn email aub.ie/emailkb and AUAccess aub.ie/newauaccesshelp accounts. This will require Duo.

4️⃣ Once you arrive on campus, connect to eduroam aub.ie/eduroam wifi using your full Auburn email address and password. This will require Duo.

5️⃣ Save the OIT Service Desk contact information below or visit aub.ie/itservicedesk

🧡💙 Here’s to an amazing First Year Experience! Welcome Class of 2030 and WAR EAGLE!!! 💙🧡

We are here for you! Contact the OIT Service Desk at:
Call: 334-844-4944
Email: [email protected]
Chat: aub.ie/oit
Zoom: aub.ie/sdhelp
Visit: 3rd Floor, RBD Library 3010

📣 CANVAS RESTORED📣

Access to Canvas has been re-enabled for students and instructors.

For Canvas assistance, please reach out to the following:
Faculty > The Biggio Center at [email protected].
Students > OIT Service Desk at [email protected] or 334-844-4944.

⚠️ As always, be on alert for additional phishing attempts or abnormal communications and NEVER give out personal information or credentials! ⚠️

For Phishing Reporting and guidance, visit aub.ie/reportphishing

Need additional help? Contact the OIT Service Desk:
Call: 334-844-4944
Email: [email protected]
Chat: aub.ie/oit
Zoom: aub.ie/sdhelp
Visit: 3rd Floor, RBD Library 3010

⚠️CANVAS UPDATE – Stay Aware of Phishing Attempts!⚠️

Academic Canvas and additional services continue to be unavailable. Auburn continues to monitor the incident with the 3rd party vendor and will provide an update when available.

‼️Be on alert for additional phishing attempts or abnormal communications from Canvas! This may include emails, phone calls, or voice messages. NEVER give out personal information or credentials without verifying the source!‼️

For Phishing Reporting and guidance, visit aub.ie/reportphishing

Visit aub.ie/canvasincident for real time updates from AU.