UT Arlington Help Desk

appropriate OIT group)
*Distribution of information about IT service interruptions

How to Request a Service or Report a Problem:

*Use our IT Help site to report a problem, request a service, or review your open tickets (http://ithelp.uta.edu)
*E-mail the Help Desk at [email protected]
*live support Chat with a Help Desk agent (http://goo.gl/21dSl)
*Call the Help Desk at 817.272.2208

What to Expect When You Request a Service:

*You will receive an e-mail with your ticket number.
*A Help Desk technician will send you an e-mail to do the following:
*Provide his/her name and inform you that he/she will be working on your request.
*Request any additional information needed to resolve the request.
*Setup a time to contact you if needed.
*Provide a "best case scenario" estimate for work completion date/time.
*During the work process, the Help Desk technician will provide major status updates.
*When the request is resolved, the Help Desk technician will send you a completion notice by e-mail.
*If the Help Desk agent cannot resolve the issue, he/she will escalate it to the proper OIT group.