06/02/2025
"Flexibility is powerful—but structure keeps your data strong."
🤸♂️Sometimes vendor tools are too flexible—free-text fields and open-ended inputs can wreak havoc downstream. That can mean inconsistent policy data, delayed claims processing, or missed chances to personalize coverage—ultimately impacting customer trust and retention.
💡TRY THIS: Configure guardrails: Use dropdowns, templates, and required fields to keep data clean and consistent from the start. Talk to your vendors—many platforms offer configuration options that can help encourage consistency.
Learn more about these conversations happening in the Agents Council for Technology's work groups: https://hubs.la/Q03q91f_0
