Incus Services

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How to build a 'Fortune 500 Support Team' for /month.

Your biggest competitor has a call center in the Philippines with 200 staff.
You have... you.

Stop trying to out-hire them. Out-automate them.

The 'Enterprise Advantage' is usually just throwing bodies at a problem.
As an SMB, you can solve that same problem with logic.

We built a Customer Success workflow for a boutique agency that mimics a 24/7 support desk.

🔴 The Old Way: 3 shifts of humans, \/year
🟢 The Incus Way: n8n (Orchestration) + OpenAI (Intelligence) + Gmail (Interface). Cost: \/mo.

It reads tickets, checks the database, performs the action, and replies.
It doesn't sleep, and it doesn't have bad days.

Don't compete on headcount. Compete on code.

Enterprise companies have 10-person AI governance committees.

You have 3 people and deadlines.

Here's how to build enterprise-grade AI governance with a small team:

The 3-Document Framework:

1. AI Usage Policy (1 page)
- What can AI access? (customer data = no, internal docs = yes)
- Who reviews AI outputs before sending externally?
- What's the escalation path when something breaks?

2. AI Inventory (spreadsheet)
- Every AI tool your team uses
- What data it touches
- Who owns it
- Last security review date

3. Incident Playbook (half page)
- AI gave wrong info to a client - here's what to do
- Data accidentally shared with AI - here's the response

That's it.

Big companies have 50-page policies nobody reads.
You have 3 docs everyone follows.

Governance isn't about bureaucracy. It's about trust.

Build the framework. Deploy with confidence.

What's the first AI tool you'd put in your inventory?

How to build a 'Fortune 500 Support Team' for $40/month.

Your biggest competitor has a call center with 200 staff.
You have... you.

Stop trying to out-hire them. Out-automate them.

🔴 The Old Way: 3 shifts of humans, $150k/year
🟢 The Incus Way: n8n (Orchestration) + OpenAI (Intelligence) + Gmail (Interface). Cost: $40/mo.

It reads tickets, checks the database, performs the action, and replies.
It doesn't sleep, and it doesn't have bad days.

Don't compete on headcount. Compete on code.

What's the first workflow you'd automate?