09/02/2021
Interaction is way more than "visible".
It's known that automation, machine learning, AI and Blockchain deliver benefits of scaleability, personalisation and security – but suffer issues of trust, bias and transparency.
Happily, Royal Collage of Art's Head of Service Design and author of Smart Design, Clive Grinyer will be with us at . And his talk will look at how service design is creating affordance and interactions that help us see and manage an automated, data rich world to be suitable for humans.