16/04/2026
British tourists notice weak customer service immediately.
Nervous staff.
Poor English.
Unclear menus.
Awkward conversations.
No confidence.
And that means missed sales.
The strange thing is that most staff already understand English.
The problem is not grammar.
The problem is confidence.
Better English means better customer service.
And better customer service means more money.
This is not a school. This is coaching.