PSW-Pakistan Single Window

Khizer is PSW’s AI-powered chatbot that helps users understand and use Pakistan’s digital trade system more easily. It supports both new and experienced traders by answering questions instantly, explaining procedures, and providing quick access to regulatory information.

Khizer is available on the PSW platform and the Trade Information Portal (TIPP). It reduces the need for traditional customer support, saves time, and improves user confidence and efficiency. Through Khizer, PSW is making cross-border trade in Pakistan simpler, faster, more accessible, and more transparent.

PSW convened the inaugural meeting of the 𝗞𝗵𝗮𝗱𝗶𝗷𝗮𝗵 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆 𝗕𝗼𝗮𝗿𝗱. The high-level session focused on assessing the program’s progress and defining the next phase of actions to expand its nationwide reach and impact.

Chaired by Ms. Huma Fakhar (Founder, MAP Group), the meeting brought together a distinguished group of leaders from across the public and private sectors, including Ms. Nadia Jehangir Seth (Chief Executive Officer, SMEDA), Ms. Fouzia Perveen Chaudhry (Additional Secretary / Head of Women Entrepreneur Division, TDAP), Ms. Nadia Bilal (Managing Director – Spinning, Nishat Chunian Limited), Ms. Qurrat-Ul-Ain (Vice President, FPCCI), Dr. Shawana Khalil (Head of Fashion Design, PIFD), Ms. Kehkashan Raza (Chief Operating Officer / Founder, Beechtree, Pepperland & Caramel PK), and Ms. Fouzia Aslam (Chief Manager, State Bank of Pakistan).

Bringing together expertise across policy, regulation, finance, academia, and industry, the Advisory Board provided strategic direction to strengthen women’s participation in international trade, enhance export readiness, foster cross-sectoral partnerships, and expand access to domestic and global markets.

This initiative reflects PSW’s continued commitment to building an inclusive trade ecosystem that empowers women entrepreneurs, connects them to international markets, and supports sustainable economic growth.

World Trade Organization - WTO | UN Women | UN Women Pakistan | SMEDA - Pakistan | Trade Development Authority of Pakistan | Federation of Pakistan Chambers of Commerce & Industry | State Bank of Pakistan | Beechtree | Pakistan Institute of Fashion and Design - PIFD | Lama

PSW and LUMS have signed an MoU to advance capacity building, executive education, and applied research across Pakistan’s trade facilitation ecosystem. The MoU was signed by Aftab Haider (CEO, PSW) and Dr. Tariq Jadoon (Provost, LUMS), in the presence of senior officials from both institutions.

Under this partnership, both institutions will collaborate to support capacity-building initiatives under the Federal Board of Revenue’s (FBR) Postgraduate Diploma (PGD) Program for Probationary Assistant Collectors of Customs. The collaboration will focus on enhancing professional competencies in cross-border trade, digital trade facilitation, logistics, and data governance through jointly designed executive education programmes, technical trainings, and research initiatives.

By bridging academic excellence with practical operational expertise, this partnership reflects a shared commitment to investing in human capital, fostering innovation, and developing future leaders in customs, while contributing to the continued modernization of Pakistan’s trade and customs landscape.

Suleman Dawood School of Business - LUMS

PSW, in collaboration with UBL - United Bank Ltd , hosted a session at the UBL Learning and Development Center in Karachi, focused on advancing digital trade facilitation and financial literacy for women entrepreneurs.

The session showcased PSW’s key digital trade initiatives, achievements, and future developments, including a walkthrough of the Trade Information Portal of Pakistan (TIPP)/TradeVerse to help participants navigate cross-border trade more efficiently. UBL experts also shared insights on banking solutions, trade finance, digital banking, and Islamic finance services.

Through this collaborative effort, PSW and UBL continue to bridge the gap between financial literacy and advanced digital systems, fostering a more inclusive, accessible, and digitally empowered trade ecosystem in Pakistan.

PSW continues to advance Pakistan's digital cross-border trade ecosystem by enabling secure data exchange across government agencies. The integration with DRAP's EAPP system eliminates the need for traders to maintain duplicate Drugs Manufacturing License (DML) and Product Registration data on multiple platforms, while improving the quality and consistency of regulatory information and delivering a more seamless compliance experience for the trading community.

PSW’s Lab Management System (LMS) strengthens digital trade facilitation by enabling real-time access to test reports and compliance status for traders and regulatory authorities. Integrated with the Department of Plant Protection (DPP), the system automates application processing, enhances inter-agency coordination, and enables faster, risk-based decision-making. This results in reduced delays, lower processing costs, and improved transparency and efficiency in consignment management across the trade ecosystem.

Through PSW, trade-related payments can be processed electronically, eliminating the need for cash and pay orders. This streamlined approach supports quicker transaction processing and facilitates smoother cross-border trade activities. As Pakistan continues its digital transformation journey, this digital payment capability plays an important role in modernizing trade operations, enhancing connectivity across the trade ecosystem, and enabling technology-driven economic growth.