26/01/2018
Happy Everyone! Here are some fresh insights to end your week right!
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The business rational for providing service recovery is well-documented. But the reality is that responding appropriately to guest service problems while “under fire” can be difficult— even for seasoned customer service workers.
We need to support our frontline teams in dealing with difficult customers by giving them the tools they need to succeed.
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With all that said, here are ways on how we can deal with an angry hotel customer!
Read more: https://www.hotelcluster.com/blog/dealing-with-an-upset-hotel-customer/
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The International Student Company
www.the-isc.com
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