10/06/2026
I am an Insurance Operations Specialist, Executive Virtual Assistant, Customer Success Professional, and Remote Operations Support Specialist with over 10 years of combined experience supporting U.S.-based businesses across insurance, financial services, telecommunications, customer support, sales, and administrative operations.
My professional journey began in the BPO industry, where I spent more than 8 years supporting international clients in customer service, technical support, sales, billing, claims, chat support, email support, customer retention, and account management. These experiences helped me develop strong communication, problem-solving, relationship-building, and operational skills that continue to serve me throughout my career.
Over the past several years, I have specialised in Commercial and Personal Lines insurance operations, supporting independent insurance agencies, producers, account managers, underwriters, carriers, and agency owners throughout the entire policy lifecycle. My experience includes policy servicing, endorsements, renewals, certificates of insurance (COIs), ACORD forms, billing support, claims assistance, carrier communications, quoting support, account management support, customer success, and agency operations.
I have worked remotely for more than five years and have successfully supported two U.S.-based Commercial & Personal Lines insurance agencies. Throughout these roles, I managed client accounts, coordinated with carriers and underwriters, processed policy changes, assisted with renewals and new business submissions, generated leads, scheduled appointments, handled customer enquiries, and helped improve internal workflows and operational efficiency.
My technology experience includes Applied Epic, AMS360, EZLynx, PrismAMS, PoliSync, AgencyZoom, Salesforce, HubSpot, Zoho CRM, Pipedrive, ITC TurboRater, Vertafore PL Rating, Tarmika, Semsee, Bold Penguin, Ivans, Ascend, Certificial, TrustLayer, DocuSign, PandaDoc, Microsoft 365, Google Workspace, and numerous U.S. insurance carrier portals.
I am also passionate about leveraging AI and automation tools such as ChatGPT, Claude, Gemini, Grok, Zapier, and Make.com to streamline workflows, improve productivity, and reduce administrative workload.
My core strengths include insurance operations, customer success, executive support, account management support, lead generation, sales support, workflow optimisation, process improvement, and building strong client relationships.
I take pride in being adaptable, dependable, proactive, and committed to continuous learning. My goal is simple: help businesses operate more efficiently, provide exceptional customer experiences, and contribute to long-term growth and success.
Corvus Arquero Huxley
