07/01/2021
Happy New Year Contact Center Services NC II
Poseidon 11 & 10 STVEP
LO 3. Use paralanguage communication cues
TLE_ICTCC9-12CE-IIa-j-3
3.1 Identify the importance of voice and accent in the contact center industry
Activity # 2 (ICT INTEGRATED, ENGLISH, ARALING PANLIPUNAN INTEGRATED)
Watch the video about the difference of British and American English and answer the following questions?
1. Which accent is more comfortable to you in terms of delivery? Why?
2. Listening to both words being spoken in different accents, which is more understandable to you and why?
P.S. Also available in https://www.youtube.com/watch?v=lfFCq9fwZyY