Contact Center Training

Position: North America Claims Admin (Backoffice)
Location: Manila, Philippines
Department: Claims

Job Description / Key Responsibilities:
• Gather details about the loss, involved parties, and immediate actions taken.
• Accurately document claims in the claims management system according to company policies.
• Review insurance policies to determine coverage eligibility.
• Educate claimants about the claims process and required documents.
• Coordinate with North America-based claims adjusters for investigation and resolution.
• Maintain organized records of all interactions for audit and compliance.
• Provide excellent customer service and timely updates to claimants.
• Ensure quality of work by following procedures, conducting self-reviews, and accepting feedback.
• Collaborate with team members and raise concerns for smoother workflow.
• Stay updated on company policies, procedures, and industry regulations.
• Participate in training and development programs.
• Successfully pass certification exams related to the role.

Job Requirements:
• Tertiary education
• Excellent attention to detail and multitasking ability.
• Strong verbal and written communication skills (English fluency: 5/5; Filipino fluency: 4/5).
• Proven ability to manage sensitive information with professionalism.
• Sound understanding of claims administration and related systems.
• Strong customer service orientation and team collaboration skills.
• Proficient in Microsoft Office Suite and claims management software.
• Willing to work night shifts.
• Familiarity with CRM and call center systems is a plus.

Direct your questions and send your resume to:
[email protected]

Exciting Opportunity!

Swiss IT Academy is now accepting 40 TESDA scholars for Contact Center Services NC II classes starting on December 26, 2024!

Don’t miss your chance to kickstart your career in the contact center industry with this fully-sponsored program. For more details or questions, please click the link below – no need to comment on this post.

Apply now and secure your spot!

👉 Swiss IT Academy page

Take the first step towards a brighter future today!

Swiss I.T. Academy Inc SWISS IT ACADEMY INC. is an I.T. Training Center which offers professional development programs. It is registered in the Securities and Exchange Commission and affiliated to PRC with CPD Training Provider No. 2017-106, TESDA, and Microsoft Philippines.

Congratulations Batch 8 on successfully completing the Free English Training for Future Call Center Agents! Your hard work, dedication, and perseverance have truly paid off, and I am immensely proud of your accomplishment. You have demonstrated exceptional aptitude and a willingness to learn throughout the training, setting a shining example for your peers. As you embark on this new journey in your career, I have no doubt that you will excel in providing exceptional service to customers. Your achievements are a testament to your commitment and determination, and I look forward to witnessing your continued success in the call center industry.

🌟 Exciting News for Call Center Agents! 🌟

Are you looking to enhance your English skills to excel in your career? Look no further! We're thrilled to announce that we are offering FREE online English training exclusively for future call center agents this February 2024! 🎉

✨ What's in store for you:

• Tailored English language sessions designed specifically for call center professionals
• Expert guidance to improve your communication skills
• Practical tips and strategies to boost your confidence

Don't miss this incredible opportunity to level up your English-speaking skills and stand out in the competitive call center industry!

The training slots are on a first-come, first-served basis. Click the link below to register and get the complete training details! 📝💼

https://forms.gle/RQdkWfkwoqdUpt9Y7

Please take the time to read the post carefully and kindly follow the instructions provided. We kindly ask that you refrain from requesting additional details or asking questions such as "how" unless absolutely necessary. Your cooperation is greatly appreciated.

Today marks the beginning of free English Training for future Call Center Agents for Batch 7. Congratulations to all the trainees who participated in yesterday's training orientation.👏👏👏

Free English Training for Call Center Agents

Orientation Details:

Date: December 19, 2023
Time: 5:00 PM
Mode: Online

You may now join by clicking on the Microsoft Link sent to your email address and Messenger. See you all. Thank you.

📢FREE ENGLISH TRAINING FOR FUTURE CALL CENTER AGENTS!

Are you looking to start a rewarding career in the dynamic world of call centers? We understand that English proficiency is crucial for success in this industry. That is why we offer free English training to help you improve your language skills and embark on a successful career!

What is in it for you:
✅FREE Online Training
✅FREE English Assessment
✅Personalized Feedback
✅FREE Training Certificate

Qualifications:
✅Senior High School Graduates ONLY
✅NOT YET enrolled in college
✅Filipino citizens
✅Interested in call center jobs

To Apply:
Click the link below and complete the online form.
👇👇👇https://forms.gle/Se5U5sJ2CXH6YAhR8

Do not miss out on this unique opportunity!

📢 Exciting Free English Training for Future Call Center Agents is Back! 📞

Are you looking to start a rewarding career in the dynamic world of call centers? We understand that English proficiency is crucial for success in this industry. That's why we offer FREE English training to help you improve your language skills and embark on a successful career!

What's in it for You:
📗 FREE Training: Offer in-depth online training to equip you with the skills and knowledge required to excel in call center jobs.
📝 FREE English Assessment: Participate in an English language assessment designed to evaluate your speaking skills.
📣 Personalized Feedback: Receive detailed feedback to help you better understand your language skills, offering valuable insights for areas of improvement.
🏅FREE Certificate after the training

Qualifications:
✅ Senior High School Graduate ONLY
✅ Not yet Enrolled in College
✅ Filipino Citizen
✅ Interested in applying for call center jobs

To Apply:
Click the link below and complete the online form.

👇https://forms.gle/Se5U5sJ2CXH6YAhR8

Don't miss out on this unique opportunity!

Brian Tracy says, “be a lifelong student. The more you learn, the more you earn and the more self-confidence you will have.”

Congratulations Batch 6 for completing the free training in English for Call Center Agents with flying colors.

Congratulations to the graduates of the FREE ENGLISH TRAINING FOR CALL CENTER AGENTS program who are now working as Customer Service Representatives or Virtual Assistants.

1. Allaine San Pedro
2. Armina Tura
3. Jacquelyn Dacanay
4. Khalil Agustin
5. Mike Angelo Mayor
6. Nasrollah Arimao

As Confucius said, “It does not matter how slowly you go so long as you do not stop.”

CCT is so proud of you!

FREE TRAINING
ENGLISH FOR CALL CENTER AGENTS

Welcome, Batch 6!

“Knowledge is like a garden; if it is not cultivated, it cannot be harvested.” – Proverb

Don’t be afraid to commit mistakes. Simply enjoy your journey toward bettering your English communication skills.☺️