A.G. BPO Coaching

A good friend is looking for 15 agents to fill the role below. If you or someone you know will be a good fit, please have them send a message here.

Let's help one another out to help people get hired!

Administrative Customer Service Assistant: (“ACSA”)
A-US Air of Texas is an HVAC Service Company in the Dallas Texas geography. The Company focuses on Home Warranty Work with American Home Shield as their largest supplier of Home Warranty work. The Company is in growth mode.

1. Resolve customer complaints via phone, email, text, and maybe social media.

2. Use Telephones to reach out to customers and verify account information.

3. Greet customers warmly and ascertain problems or the reasons for their call.

4. Cancel or upgrade accounts.

5. Assist with placement of scheduling their calls with HQ / Operations.

6. Advise on Work Order information.

7. Answer questions about the Home Warranty process with the Service Provider.

8. Use internal Software to help Schedule a call.

9. Adjust to modifications in the daily role.

10. Utilize technology to handle high call volumes.

11. Insist on the Highest Standards in everything you do
Strong bias for action is a must

12. Be obsessed with customer results, expectations and overall satisfaction

To all who support my page I truly appreciate each and every single one of you. Merry Christmas to you and your families!!

A.G. BPO Coaching Send a message to learn more

For those inquiring about pricing

2 week program including, Pronunciation, Basic Grammar, Choice of Words, Mock Interviews with coaching to fully prepare them for the interviews - 2500 per person

1 day seminars for QA, CSAT, High AHT, and Irate Callers - 1000 per person

Still creating my Leadership Training Materials for aspiring TLs, but that will most likely be a 2 day seminar.

Makabayan ka ba na tao? Gusto mo bang makatulong umunlad ang ating bansa?

Last year sa umpisa ng pandemic and hanggang ngayon, maraming nawalan ng trabaho and maraming kompanya na nagsara or nagbawas ng business hours. Pero ang BPO/Call Center di bumagal and actually mas lumakas siya. Naging work from home ang mga agents and management. Tuloy tuloy pa rin ang trabahao at ang pasok ng pera sa bansa.

May dahilan bakit ang tawag sa mga Call Center ay Mga Bayaning Puyat

Kaya kitang tulungan maging isa sa Mga Bayaning Puyat!