24/07/2015
SYLLABUS
CODE: OMT 316
DESCRIPTION: Office Administration: eLearning Approach
This course provides DOMT students insights on the theory and current practice of administrative office systems. It also focuses on preparing them for business careers and their need to be on the “cutting edge” of technology and human relations to maximize the use of information tools and procedures in their work.
The course also covers a variety of core skills and software applications an Administrator is likely to use in their day-to-day activities, such as the Microsoft Office, which cover Excel, Word, and PowerPoint presentation.
TIME ALLOTMENT: 17 weeks/54 hours
CREDIT: 3
PRE-REQUISITES:
Vision
Clearing the paths while laying new foundations to transform the Polytechnic University of the Philippines into an epistemic community.
Mission
Reflective of the great emphasis being given by the country's leadership aimed at providing appropriate attention to the alleviation of the plight of the poor, the development of the citizens, and of the national economy to become globally competitive, the University shall commit its academic resources and manpower to achieve its goals through:
1. Provision of undergraduate and graduate education which meet international standards of quality and excellence;
2. Generation and transmission of knowledge in the broad range of disciplines relevant and responsive to the dynamically changing domestic and international environment;
3. Provision of more equitable access to higher education opportunities to deserving and qualified Filipinos; and
4. Optimization, through efficiency and effectiveness, of social, institutional, and individual returns and benefits derived from the utilization of higher education resources.
Philosophy
As a state university, the Polytechnic University of the Philippines believes that:
• Education is an instrument for the development of the citizenry and for the enhancement of nation building;
• Meaningful growth and transformation of the country are best achieved in an atmosphere of brotherhood, peace, freedom, justice and a nationalist-oriented education imbued with the spirit of humanist internationalism.
Strategic Objective: 8-Point Agenda
1. Pursuing Academic Excellence through Disciplinal Integrity
2. Embedding a Culture of Research
3. Assuring Transparency and Participatoriness in Giving Rewards and Sanctions
4. Modernization and Upgrading of Physical Facilities, Equipment, Library and Campus Development
5. Reconceptualization of Academic Freedom
6. Institutionalizing Civil Society Engagement and Involved Extension Service Program
7. Fiscal Responsibility
8. Assessment of the Institutional Processes and Critical-Rational Review of the Entire Organization
COURSE OBJECTIVES
1. Discuss the fundamentals of effective office administration.
2. Stress the role of office administrators in using the tools of information technology required in the battle to increase productivity.
3. Learn the main concepts needed to understand the services used by successful office administrators.
4. Explain how office administrators/managers evaluate the productivity of their office systems and the importance of living within their budgets.
5. Propose solutions to the different problems which office administration covers.
6. Prepare a case study employing the different human relation techniques in the
office.
7. Deepen the student’s understanding on the different functions and essentials of effective office administration.
8. Familiar students in the various aspects of managerial behavior, leadership styles, managerial functions and teambuilding.
COURSE CONTENT
Part One –First Grading Period
CHAPTER TOPICS LEARNING OUTCOME
I
PPT
t #1 WORKING IN A DYNAMIC WORKPLACE IN THE GLOBAL ECONOMY
1. Definition of Terms
2. Skills of Office Administrators
3. The functions of management
4. Management theories
5. Schools of Management Thought
6. The Modern Concept of Office Work • Define important terms.
• Identify the skills needed by office professionals.
• Discuss the functions of management.
• Describe the different management theories.
• Identify the major contributions of each of the schools of management thought
• Illustrate the concept of a modern office work
II HUMAN RELATIONS APPROACH TO WORKER BEHAVIOR
1. Behavioral science approach
2. Theory of human motivation
3. Theory X and Y
4. Hygiene theory
5. Management by objectives • Describe the five major approaches of management as applied in the office.
• Show how each of the approaches affect worker’s performance.
• Identify the main characteristics of each approach.
• Send answers to exercises to group page OMT 316.
III DEVELOPING PROBLEM-SOLVING SKILLS
1. Administrative office managers as problem solvers
2. The problem-solving process
3. Barriers in solving office problems
4. A case illustration of problem solving • Describe the relationships among problem solving, decision making, and choice making.
• Explain the concept of productivity and its dependence on adequate problem solving.
• Outline the essential features of each step in the problem-solving process.
• Discuss the typical barriers to problem solving.
IV. COMMUNICATING IN THE OFFICE
1. E-mail Essentials
2. Telephone Essentials
3. Barriers to Effective Communication
4. Report Writing Principles and Procedures
5. Sample Business Reports • Discuss the communication process using e-mail.
• Explain the barriers to effective communication.
• Explain the different kinds of business letters.
• Summarize the effective report-writing principles and procedures..
• Write a simple report and send to group page OMT 316.
V. SUPERVISING THE OFFICE STAFF
1. The office supervision process
2. Motivating the workforce
3. Ethics and value systems
4. IT tools to increase productivity.
5. Managerial functions and leadership styles
6. Teambuilding • Give examples of office supervisor’s responsibilities in the business organization.
• Identify the skills supervisors must develop to work with today’s diverse workforce.
• Explain how ethics and value systems of office workers relate to effective supervision.
• Justify the use of IT tools to increase productivity.
• Explore the various aspects of managerial functions and leadership styles
Part Two – Second Grading Period
VI. TRAINING, APPRAISING, AND PROMOTING OFFICE PERSONNEL
1. Objectives and outcomes of office training programs
2. Principles of office training
3. Appraising the office worker’s performance
4. Terminating the office worker’s services • Describe how the principles of office training are applied in an effective training program.
• List the purposes for undertaking employee performance appraisal and describe the methods of conducting such appraisal.
• Describe the characteristics of a successful promotion plan.
• Identify the factors to be considered in developing a termination procedure.
VII. EXAMINING WORKPLACE ISSUES
1. The worker’s physical and mental well-being
2. Job attendance and work schedules
3. Unionization of office workers
4. Managing stress • Describe how office managers and supervisors respond to workplace issues and problems.
• Describe how a company minimizes the effects of downsizing or a recession by establishing a rotation of layoffs or work-sharing program.
• Discuss the importance of unions in an organization.
• Explain the importance of stress management.
VIII. ENHANCING COMPETENCIES OF A SUCCESSFUL OFFICE PROFESSIONAL
1. Developing Core Competencies
2. Soft Skills • Discuss the core competencies of an office professional.
• Describe the soft skills of an administrative worker.
IX. USING SOFTWARE APPLICATIONS
1. Microsoft Word
2. Microsoft Excel
3. Microsoft PowerPoint • Create simple letter using MS Word.
• Solve simple accounting problems with the use of Microsoft Excel.
• Present prepared PowerPoint presentation of a business report.
SUGGESTED ACTIVITIES
Lecture, discussion, oral and written reports, interviews, surveys, case study, researches, visits to companies, laboratory work and other related activities.
COURSE REQUIREMENTS
Assignments
Quizzes
Reports (Oral & Written)
Hands-on Exercises
Major Examinations
EVALUATION TECHNIQUES
Oral report and written reports
Lab work
Interaction during classroom discussions
Written examinations
EVALUATION SYSTEM
Class Standing - 70%
Attendance / Behavior in class - 10%
Oral Participation - 20%
Quizzes - 20%
Projects/Papers - 20%
Mid-term/Final Examination - 30%
100%
First Grading + Second Grading = Final Rating 2
REFERENCES:
Bahia (2006) Principles of Office Management. Manila: National Book Store
Finisferre, S. (2005) Office Administration for EXC. London, England: Longman Publishers
Kainslutz, K. (2010) Procedures and Theory for Administrative Professionals
Keeling, B & Kallaus, N. (2006) Administrative Office Management, 7th Edition. Boston, USA: International Thomson Publishing
Submitted by:
VIOLETA L. RATCHO, PhD
Approved:
PROF. LUISITO ASIA
Head, Academic Programs
DR. ADELIA R. ROADILLA
Director
