23/04/2024
My Smart telephone bill came dated April 8 for March usage with a total due of ₱934. My prepaid plan was for ₱599 which has been for years. Since the bill was in excess of my plan, I went to their local office, and to my disappointment, was only to sell and collect payment. However the Manager assured me that they will make a case and investigate. After a few clicks on her keyboard, she said it was a call from Portugal and I did answered it for 6 mins. I insisted I did not received, answered, the call and I do not know anyone in Portugal. Today, at 2:44 AM there was a msg from SMART about the case and still investigating. Then at around 11:30 I received calls from a "Lady Smart Manager" about this case. I tried to call the nos but it goes to so "many" extension, and as my "hearing" is of an 86 yrs old, I could hardly understand what she was talking about. I did asked her if she can possibly do something for the "consumer in this" or is she a manager as a puppet to look only for the PESO value the company does earn? For one, an employee of Smart could be selling to scammer logs of numbers in their account. Who knows? Of course, no body in Smart Company will admit.
