Netplay, Inc. - NPI.ph

WE ARE HIRING !!!
CHANNEL SALES IN MANILA, CEBU and DAVAO .
please send your resume at [email protected]

WE ARE HIRING !!!
TECHNICAL ENGINEER'S FOR MANILA, CEBU and DAVAO OFFICES. .
please send your resume at [email protected]

WE ARE HIRING!!
FRESH GRADUATES ARE WELCOME
Wiiling to work in Binondo Manila
please send your resume at [email protected]

WE ARE HIRING !!!
TECHNICAL ENGINEER'S FOR MANILA, CEBU and DAVAO OFFICES .
please send your resume at [email protected]

HIRING!

Marketing Staff

- Candidate must have at least Bachelor's degree in Business Administration (preferably major in Marketing or equivalent).
- With excellent written and verbal communication skills.
- Knowledgeable in using computer applications.
- Willing to work in Binondo, Manila

Interested applicants may send their resume at [email protected]

HIRING!

Senior PHP Developer
Develops, maintains and secures high end PHP based websites for the Company. Knowledgeable in OOP
LAMP, MySQL, PHP 5.3+, HTML, AJAX, JQUERY
4 year degree on any Information Technology or Computer Science

Netplay Inc. - 8TH Floor AIC Centre Building, 204 Escolta Street, Binondo, Manila (not open to home based)
Full Time

For interested applicants, you can send your resume at [email protected]

We're hiring! Apply now.

Hiring!

Customer Service Support

General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities
•deal directly with customers either by telephone, electronically or face to face
•respond promptly to customer inquiries
•handle and resolve customer complaints
•obtain and evaluate all relevant information to handle product and service inquiries
•provide pricing and delivery information
•perform customer verifications
•set up new customer accounts
•process orders, forms, applications and requests
•organize workflow to meet customer timeframes
•direct requests and unresolved issues to the designated resource
•manage customers' accounts
•keep records of customer interactions and transactions
•record details of inquiries, comments and complaints
•record details of actions taken
•prepare and distribute customer activity reports
•maintain customer databases
•manage administration
•communicate and coordinate with internal departments
•follow up on customer interactions
•provide feedback on the efficiency of the customer service process

Education and Experience
• general education degree or equivalent
•knowledge of customer service principles and practices
•knowledge of relevant computer applications
•ability to type
•knowledge of administrative procedures
•numeric, oral and written language applications
•product knowledge

Key Competencies
•interpersonal skills
•communication skills - verbal and written
•listening skills
•problem analysis and problem-solving
•attention to detail and accuracy
•data collection
•customer service orientation
•adaptability
•initiative
•stress tolerance

Willing to work in Binondo, Manila
Shifting Schedule (Morning/Evening/Weekends)
with 2 days off

Interested applicants may send their resume at [email protected]

Thank you

HIRING

TECHNICAL SUPPORT ENGINEER

JOB DESCRIPTION:
• Provides 1st level technical assistance based on the end user requirements via (web ticketing, email, phone, remote and chat).
• Handles product activation product ownership transfers as well as trade-in product subscription activations.
• Performs in-house support for customers.
• Responsible for product registration, license activation and re-activation.
• Escalates RMA (Return Merchandize Authorization) of defective appliances via APAC Support.
• Handles trial activation and extension for product appliances via APAC
• Escalates license extensions to APAC support for POST sales requests.
• Performs product presentation via meetings and private events.
• Retrieves appliance logs and reports and creates a technical report analysis based from the data extracted.
• Collaborates with technical team to resolve issues encountered before and during POC's.

MINIMUM QUALIFICATIONS:
• Good customer handling background.
• Good technical and product background.
• Intermediate technical skills.
• Ability to troubleshoot and correct problems related to security and permission.
• Organize and analyze user requirements at a professional level.
• Knowledgeable in Microsoft office and Powerpoint.
• Willing to do overtime work
• Proactive work attitude
• Must be professional towards people and work.
• Documentation skills in writing application security policies, procedures and standards.
• Ability to provide customer relations.
• Strong people skills, customer service attitude and ability to work well with others.
• Must possess a Bachelor's degree in Information Technology/Computer Science or equivalent.
• Willing to work in Binondo, Manila

Please send your resume at [email protected]