27/07/2024
TRUST GAP can be traced to INCONSISTENCIES between what management says and what it actually does. It is between saying "people are our most important asset" and in the next breath ordering layoffs, or between promoting quality while continuing to evaluate workers by how many pieces they push out the door.
Confidence in top management's competence is collapsing. The days when top management could say "trust us; this is for your own good" are over. Employees have seen that if the company embarks on a new strategic tack and doesn't work, employees are the ones who lose their jobs - not the management.