Call Center / IT-Enabled Services / BPO CASTLETOWN GLOBAL SERVICES INC. We make businesses’ goal to “sell now” as a likelihood rather than an option. Need one?
CASTLETOWN GLOBAL SERVICES INC.is a leading web technology and business solutions agency based in Los Angeles, CA with additional facilities in Manila, Philippines. Established in 2003, we hold a proven track record in terms of quality of service and level of expertise especially in web design and development, online marketing, new media marketing, and community support. Our unique co-located appr
oach to online marketing allows for businesses targeting North America and Europe to tap into best of breed services and market knowledge while still enjoying competitive pricing. Led by the industry’s top experts in web design, the CGSI Team consists of skilled, progressive, and dedicated individuals. Our team is determined to yield positive results for our clients’ businesses that are measurable through successful conversion rates and increased revenue flow. We are a professionally managed company that believes in using agile methods for project management, a methodology that generates improved return on investments, high quality output, reversal of ineffective products, and greater control through improved flexibility. With these key strengths, our company continues to meet and exceed client companies’ standards on output and profit-generation. is engaged in building websites that drive business by providing holistic web-centric business solutions that cover what businesses need to succeed in the online space. We provide our clients with a full spectrum of professional web technology and business solutions. Below is a summary of the services we offer, which you will find vital for achieving your online business goals:
Web Design and Development
CASTLETOWN GLOBAL SERVICES INC. or CGSI builds premier custom and e-commerce websites that are designed and developed to reinforce your company’s identity and deliver your message with a high impact to the online world. Creative Strategy and Planning
CGSI seeks to understand our client businesses’ internal processes, audience demographics, and business objectives and translate these into a creative strategy. Information Design
CGSI architects user-experience by organizing the universe of content and their types and hierarchies through efficient sitemapping and wireframing. Visual Design
We design websites that stand out and are creatively geared towards your business identity and audience. Technical Design
CGSI believes that the code behind the design is fundamentally important. We keep them clean and elegant as the visual aesthetics of the website design through efficient HTML, CSS, JavaScript, PHP, MySQL, ActionScript, and XML coding. Design and Content Management
CGSI customizes and deploys sophisticated content management systems that establish brand position and online presence at a reduced development time through proper framework. Multi-Variant Testing
CGSI performs multi-variant testing of different templates and gauges which is the most effective in terms of conversion, interaction, usability and other features. This is to ensure that every design we create optimizes site traffic and transaction conversion. E-Commerce Stores
CGSI assures full e-commerce stores functionality through cutting edge platform and proper integration of shopping features like product catalog, order process, security and payment, and store management. Back-end Integration and Customization
We utilize intelligent electronic systems and develop dynamic web tools that optimize back office operations such as the protection and digitalization of documents, production workflow, customer data integration, and custom reporting. Online Marketing
CGSI executes highly effective online marketing campaigns guided with clearly defined business goals, comprehensive planning, and professional execution. We set objectives, define the target audience, design custom architecture and test usability. We also produce competitor analysis, creative concept, case study, strategic survey and benchmark reports. Overall Online Brand Management
CGSI leverages the best global marketing practices and brand heritage knowledge learned from Fortune 500 corporations that ensure successful brand positioning. We blend business strategy and creativity to boost the value of your brand, drive customer traffic to your site, and increase online visibility. Google Solutions
Online consumers now spend an average of 5.2 hours on the internet, more time than on any other type of media. Google, one of the search engine and ad technologies giants in the world today, can significantly boost businesses’ visibility, persuasiveness, and flexibility online. Vista Global Media, as a Google partner, possesses the edge of having Google training and support, an advantage that client businesses can rely on to propel their brand positioning and conversion rates. The Google Marketing Solutions tool set implemented by CGSI consists of Five Key tools:
Online Industry Research
Google Solutions give businesses a host of benefits, from monitoring trends in the industry, suggesting new strategies and products to build up web presence, and keeping the business on the leading edge of online marketing. Google Search Ads and Display
Businesses gain maximum brand exposure through Google AdWords, a means to be above natural search engine results, which are not only exhibited in Google Search but also across thousands of websites and blogs that make up the Google Display Network. Google Search (Branded and Non-Branded)
Google Search engages both users who enter generic searches and customers who are specifically looking for you and directs them to your website. This tool is valuable in generating revenue as it allows more users to consider your products and, eventually, convert as your customers. Google Remarketing
With this tool, it becomes easy for users who have previously found you to be redirected to your website, contributing to greater brand recall and client retention. Google Conversion Tracking
This tool measures the conversion value of your AdWords advertisements, making it easy to track the return of investment and make wise online advertising decisions in the future. With CGSI’s expertise and in partnership with Google Solutions, client businesses achieve accelerated growth through a simple yet highly effective process of awareness, consideration and conversion. Google Solutions are the key to solving three challenges to BPO’s today: Brand Awareness, Customer Acquisition and Staffing. CGSI has the advantage of holding that key. Search Engine Optimization
Customers do not want products to be pushed down their throats, which is why they spend time researching online. Businesses that make it to the top page of search results gain a huge edge over their competitors. That’s where we come in as your SEO experts. CGSI utilizes a wide range of white-hat SEO practices to increase online visibility and ultimately bring business success: link building, on and off page optimization, SEO copywriting, pay per click advertising and feeds are all part of the CGSI SEO Toolkit. Affiliate Marketing
Through the years, CGSI has built affiliate programs and networks to effectively increase new traffic and generate more business revenue. Affiliate marketing can be one of the most cost effective ways to drive awareness and revenue in today's online market place. New Media Marketing
Social Media Marketing
CGSI keeps abreast of evolving trends in social media and uses these to push and monetize effective social media marketing campaigns. CGSI goes beyond the simple creation of Facebook and Twitter accounts. We build campaigns that turn "Likes" and "Followers" into CUSTOMERS. Viral Marketing
This tactic is effective in reaching untapped markets at an advanced speed. CGSI devises marketing campaigns that are intended to go viral for faster brand awareness and strengthened brand recall among internet users. Community Support and Engagement
CGSI has a well-trained Customer Engagement staff and efficient tools in cultivating customer loyalty and reaching out to a broader base of potential customers through building trusted relationships in the online community. CGSI guarantees exceptional performance on the four crucial aspects of web technology and business solutions mentioned above, allowing our client businesses to generate more profit and succeed in their online ventures. With our company’s years of experience and proven success in the industry, you can be confident that your business projects are at the hands of professionals who can deliver products that are sure to exceed your expectations. Through innovative design and development, focused marketing, and advanced technology, we can help you move forward and achieve your online business goals. We build websites that build businesses. Let’s talk.
25/07/2014
We want your friends too!
Do you have friends who share the same passion as you do? Simply send us their contact details to get a chance to earn CASH BONUS for every successful referral!
We are currently looking for the highly talented and passionate individuals to fill the following roles:
IT End - User Support Specialist
Junior .NET Developer
Junior Quality Analyst
Terms and conditions apply. Please contact HR at 841-0154/ 0917-655-5042 for the specific details of the position and for any concern.
Thank you,
Human Resources
17/01/2014
A get together dinner with the bosses at Chili's. We were wearing the first ever CGSI shirts outside for dinner in a relaxing place. It was fun and cool.
17/12/2013
.Net Developer Needed!
Abstract:
The purpose of this role is to provide full software lifecycle expertise to various internal teams. The Senior Software/Web Developer is expected to take responsibility for Software requirements capture and analysis, design, development, test, User Acceptance, installation and support for the Core components of the Company’s applications. The role will also cover some support and end user training.
Core Job Responsibilities:
1. Provide software estimates that accurately reflect the size and resources required of requested developments.
2. Undertake requirement capture activities to elicit requirements that accurately reflect the need of end users.
3. Undertake requirements analysis to provide initial software requirements that provide sufficient detail to allow on-going development.
4. Undertake design activities to develop sustainable software designs that can be communicated to other team members.
5. Implement software designs, taking into consideration Company and industry best practices.
6. Design and implement comprehensive tests, taking into consideration Company and industry best practices.
7. Design and implement User Acceptance tests, taking into consideration User imposed, Company and Industry standards.
8. Provide documentation to an appropriate level for the intended audience, taking into account that the audience may vary from internal peers to senior board level colleagues.
9. Ensure that all work adheres to company standards.
10. Act as a role model for more junior members of staff, providing technical guidance and the benefit of experience in assisting them to gain their objectives.
11. Provide second and third line product support where the need dictates.
12. Build relationships with all other areas of the business to assist the communication of concepts, ideas business and technical information.
13. Assist the Technical Team to provide flexible solutions that balance the technical and business needs of the Company.
14. Maintain an accurate record of progress using company tracking tools
15. Provide periodic, accurate progress reports to Project Managers and Technical Team.
16. Provide End User training where necessary.
17. Suggests areas for improvement in internal processes along with possible solutions.
18. Leads internal teams/task forces as required.
19. Complies with and helps to enforce standard Castletown's policies and procedures.
Requirements:
• Expert knowledge of JavaScript, C #, .NET, HTML, XML, ASP and PHP.
• Ability to solve problems quickly and completely.
• Ability to identify tasks which require automation and automate them.
• A solid understanding of networking/distributed computing environment concepts.
• Solid understanding the principles of routing, client/server programming.
• Possess excellent communication skills, with an emphasis on verbal and written communication.
• Ability to multi-task and stay organized in a dynamic work environment.
• Possess a positive attitude.
• Ability to "think outside the box".
• Consult with the Senior Project Manager and the Technical Manager regarding professional skill development.
• Prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Participate in development of long range planning for new projects and facilities.
• Experience and ability to teach or instruct co-workers.
• Providing advice, training and technical support for various projects.
• As new technologies emerge and impact our systems, expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.
• Expert knowledge of data structures.
• Expert knowledge of computer program design methods and techniques.
• Ability to learn new programming languages quickly.
• Assists other team members in designing programs and databases.
• Ability to write, edit, and debug computer programs to achieve desired output.
• Ability to work productively in a team.
• Knowledge of maintaining and debugging live software systems.
• Expert knowledge of writing program documentation.
• Expert knowledge of networking technologies from the programmers prospective.
• Ability to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures.
• Good knowledge of security and encryption.
• Demonstrated ability to use standard computing tools: Word processor, spreadsheet, browser, email, and file compression software.
• site personnel/management.
Job Description Updates:
This job description will be updated on an ongoing basis to reflect changing business requirements and the job holder’s personal and professional development needs.
Candidate must possess at least a Bachelor's/College Degree , any field.
Required skill(s): .NET, HTML, PHP, XML, ASP, C #.
At least 5 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in MAKATI CITY.
Preferably Assistant Manager / Managers specializing in IT/Computer - Software or equivalent.
Job Overview:
Primary contact for the online players from different countries. This position implements the direct player marketing plans for Castletown Global Services brand of e-gaming products. It is tasked to effectively and efficiently handle all customer queries, issues, complaints and concerns on CGSI products, promotions, services and the customer’s deposits in order to drive increased play.
This is completed by providing excellent level of customer service thru email, on-line chatting and calls. Succeed by ensuring accurate assessment of customer needs and by providing highest level of customer satisfaction by quickly resolving and offering solutions to all player needs.
Roles/Responsibilities:
• Develop a close working relationship with the players
• Receive, assess, troubleshoot and resolve support requests for all online player needs and concerns thru email, chat and calls.
• Manage and track the resolution process for all customer issues, concerns and requests and proactively communicating to the customers of the status update or resolution if queries cannot be resolved on initial interaction.
• Login and classify all calls and requests for assistance
• Filter and escalate inquiries relating to other aspects of the CGSI business and handover to the appropriate department.
• Learn new products & increase one’s knowledge of the e-gaming gambling industry in order to better help the clients.
• Liaise with Affiliate, VIP, Marketing, Production and Accounting Teams to ensure swift resolution of any technical/support concerns and issues.
• Recognize and escalate recurring problems, inferior processes and/or outdated procedures to departments concerned.
• Understand the player and how they view our brands within the industry.
• Understand consumer play habits and drivers that produce incremental play and profitability
• Understand consumer and marketplace dynamics impacting the e-gaming industry
• Help define data requirements necessary and work within the company to build and or to obtain it.
• Communicate key issues and opportunities to management to influence programs and promotions decisions
• Recommend to management how best to allocate resources within the online e-gaming space.
Requirements:
• Candidate must be a graduate of Information Technology, Computer Science, Business Administration, or equivalent; or with at least four (4) years of college education.
• Min 2-3 years experience in handling gaming, technical, or product support agent role
• Min 2 years experience in handling telesales or account management support role
• Min 3 years experience in coaching and analysis for trainer and QA role
• Has excellent communication and interpersonal skills.
• Excellent English writing and speaking skills
• Foreign Language skills in; German, French, Spanish a plus
• Must be flexible, hardworking and willing to work in varying work/shift schedules.
• Must be willing to work in Makati City.
We are building a superior support team to provide the highest level and real-time service for our customers. We are looking for the best and brightest to join our exciting team.
Role Purpose:
A software QA engineer shall be responsible for testing web applications upon analyzing related requirement specifications document for new features or customizations to existing ones. The QA engineer shall design full coverage test cases and scenarios for the application under test and report final test results to project stakeholders as well as reporting software defects to application developers and third parties.
Core Job Responsibilities
• Analyse software requirements specification document and extract use cases
• Design QA scenarios and test cases
• Execute QA tests and report test results
• Document software defects, using Bugzilla, Taskfreak or designated templates
• Monitor bug resolution and follow up with bug reporting cycles
• Handle testing environment related setup and configurations
• Test upgrades
• Reproduce bugs reported by clients
• System testing; verify that new features integrate with existing functionalities
• Integration testing; verify that different systems interact successfully
• Provide application based trainings to other staff from different teams
• Designing, implementing and maintaining automation tests for the QA team using HP Quick Test Pro or similar automation tool
Role Requirements:
• B.Sc. in Computer Science or related discipline
• Minimum three years of testing experience
• Experience in testing web applications is a must
• Knowledge in testing tools and bug tracking
• Fundamental knowledge of software development life-cycles
• Proven track record of automated testing using software tools
• The ability to work to strict deadlines
• Customer service orientation with the ability to manage relationships with internal customers
• Ability to work in a distributed team setting
• Excellent communication skills, written and verbal
• Organization skills and ability to work under pressure
• Excellent investigation and analytical skills
• Self-learner and able to acquire knowledge quickly
25/07/2014
17/01/2014