01/09/2026
Before you tell someone on your team to "be more accountable" stop and ask yourself one question first. Is this a process problem or a people problem?
They're not the same thing and mixing them up costs you. A process problem looks like someone dropping the ball but really it's a missing SOP or expectations that were never set. A people problem is different. You gave them everything they needed to succeed and they still didn't deliver.
Fix the system first. Then have the accountability conversation.
If you're leading a team of VAs save this. 👇