06/07/2026
Customer Success Manager (Airport Technology SaaS)
✅Location:** Remote (Philippines)
✅Employment Type:** Independent Contractor (Initial 6 Months) with potential for Full-Time Employment
✅Salary:** **USD $1,500 per month**
✅ Company:** Aerosimple
💼 About Aerosimple
Aerosimple is an award-winning airport operations platform trusted by **170+ airports across 14 countries**. Our cloud-based software helps airports digitize operations, maintenance, safety, compliance, inspections, asset management, and many other mission-critical airport processes.
We work with airports across North America, Europe, Asia-Pacific, and the Middle East, helping them replace paper-based processes, spreadsheets, and disconnected systems with a single modern platform.
As we continue our global expansion, we're looking for a passionate **Customer Success Manager** to join our international team.
💼 About the Role
As a Customer Success Manager, you will serve as the trusted advisor for a portfolio of airport customers around the world. Your mission is to ensure customers achieve maximum value from the Aerosimple platform by driving successful implementations, increasing product adoption, and building long-term relationships.
This role combines customer success, account management, product consulting, training, and project coordination. You'll work closely with airport executives, operations teams, IT departments, and our Product, Engineering, and Support teams.
💼 Key Responsibilities
💼 Customer Success
* Manage relationships with assigned airport customers.
* Serve as the primary point of contact throughout the customer lifecycle.
* Develop strong relationships with key stakeholders.
* Conduct regular customer health checks.
* Identify risks and proactively improve customer satisfaction.
💼 Product Adoption
* Guide customers in adopting Aerosimple modules.
* Recommend best practices for airport digitization.
* Increase feature adoption and platform utilization.
* Identify opportunities to introduce additional modules.
💼 Implementation & Onboarding
* Lead software implementation projects.
* Coordinate onboarding activities.
* Configure customer environments.
* Conduct requirements gathering workshops.
* Assist customers with process mapping and workflow design.
💼 Training
* Deliver live product demonstrations.
* Conduct virtual training sessions.
* Create customer training plans.
* Help customers become self-sufficient on the platform.
💼 Project Management
* Track implementation milestones.
* Coordinate with Product and Engineering teams.
* Monitor project timelines.
* Escalate issues when required.
💼 Customer Advocacy
* Gather customer feedback.
* Represent customer needs internally.
* Recommend product improvements.
* Help prioritize enhancement requests.
💼 Account Growth
* Identify opportunities for expansion.
* Support customer renewal discussions.
* Partner with the Sales team on upsell opportunities.
* Ensure long-term customer success.
💼 Qualifications
💼 Required
* At least **3 years of experience** in Customer Success, Customer Experience, Account Management, Project Management, Business Analysis, or Software Implementation.
* Excellent spoken and written English.
* Outstanding communication and presentation skills.
* Strong analytical and problem-solving abilities.
* Comfortable leading customer meetings and presentations.
* Experience working with SaaS software.
* Ability to manage multiple customer projects simultaneously.
* Highly organized with exceptional attention to detail.
* Self-motivated and able to thrive in a fully remote environment.
💼 Preferred Experience
Experience in one or more of the following:
* SaaS Customer Success
* Enterprise software
* B2B software implementation
* Workflow automation
* Business process improvement
* Aviation or airport operations
* Facility management
* EHS/Safety software
* Asset management
* CRM platforms
* Project Management
💼 Nice to Have
* Experience with Jira, Confluence, Salesforce, HubSpot, or similar platforms.
* Experience delivering customer training.
* Business Analyst experience.
* SQL or reporting knowledge.
* Experience working with international customers.
💼 What Success Looks Like
Within your first year, you will:
* Successfully onboard new airport customers.
* Build trusted relationships with customer stakeholders.
* Achieve high customer satisfaction scores.
* Increase product adoption across assigned accounts.
* Drive successful renewals and expansion opportunities.
* Become a subject matter expert on the Aerosimple platform.
💼 Why Join Aerosimple?
* **USD $1,500 monthly compensation**
* Work with airports around the world.
* Join one of the fastest-growing airport technology companies.
* Fully remote work environment.
* Global team and international exposure.
* Career growth opportunities.
* Collaborative and supportive culture.
* Opportunity to shape the future of airport digital transformation.
Employment Type
This role begins as an **Independent Contractor** position for the first **six (6) months**. Based on performance, business needs, and mutual fit, successful candidates may be offered a **full-time employment** opportunity with Aerosimple.
Working Hours
This is a remote role based in the Philippines. Because our customers are located across North America, Europe, Asia-Pacific, and the Middle East, flexibility in working hours is required.
Candidates **must be available to support U.S.-based customers during business hours from 8:00 AM to 4:00 PM (U.S. time)**. Your regular schedule will overlap with customer working hours, and occasional flexibility may be required to support customers in other regions.
About You
You enjoy solving problems, working directly with customers, and helping organizations succeed through technology. You communicate confidently with executives, can translate business requirements into practical solutions, and thrive in a fast-paced SaaS environment.
If you're passionate about customer success and excited to work with airports worldwide, we'd love to hear from you.
How to Apply? Ready to join our growing global team?
**Apply here:**
https://forms.gle/ipiRwJKsGwEWuzsa8