Philippine Call Center Institute - Cagayan de Oro

iding employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA/PCCI expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools. Furthermore, CCA/PCCI has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of its call center courses, in line with the

Training Regulations for Contact Centers of TESDA. CCA/PCCI is also into Sourcing and Recruitment. Applicants are assessed by CCA/PCCI and qualified candidates are given free training and coaching before they are endorsed and eventually

land a high paying job in the Call Center industry. Currently, CCA/PCCI has placement and training arrangements with several of the largest call centers in the country. CCA/PCCI holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA/PCCI vis -à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation. CCA/PCCI has constantly seen to equipping students with the skills necessary to succeed in the Call Center industry. Yet despite the aggressive stance of CCA/PCCI, the industry needs better equipped graduates, which is why CCA/PCCI is pursuing the Sourcing & Recruitment track, to expand its operations and to turn out more graduates to meet the demand of the industry. Philippine Call Center Institute (PCCI) was established to address the pressing need of providing employment for the call center and business process outsourcing (BPO) industry. It is a training institution, offering public classes on call center training programs and catering to aspiring call center agents.