16/01/2026
Father Saturnino Urios University (FSUU), through its researchers from the Arts and Sciences Program, participated in the Utilization Conference (UC) on the Citizen Satisfaction Index System (CSIS) Results spearheaded by the Department of the Interior and Local Government (DILG) Caraga on January 16, 2026, at the DILG Regional Office in Butuan City.
The conference convened local government officials, civil society organizations (CSOs), and academic partners to present and validate CSIS findings and promote their utilization as inputs for evidence-based policymaking, service enhancement, and local development planning. The CSIS is a national governance assessment tool that measures citizensโ satisfaction with key local government services, transparency, and accountability.
The activity opened with remarks from DILG Caraga Assistant Regional Director Donald A. Seronay, on behalf of the Regional Director, who emphasized the importance of institutionalizing citizen feedback to strengthen responsive and accountable public service delivery.
As DILGโs academic partner, the FSUU research team presented the CSIS survey results and led the ceremonial turnover of the CSIS report to the Local Government Unit of Butuan City. The presentation was spearheaded by Dr. Belinda P. Ato-Candelario, LRI Project Manager, with Dr. Mark Bon G. Basadre and Dr. Joseph El Roy B. Cassion II, LRI Field Supervisors, and Ms. Aubrey Friday T. Jadumas, LRI Data Processor. The findings provided evidence-based insights on citizensโ satisfaction, awareness, and trust in local government services, highlighting key strengths and areas for improvement.
The conference also featured the presentation of the Focus Group Discussion (FGD) report with CSOs, followed by an open forum that enabled stakeholders to validate the results and identify priority actions grounded in citizen perspectives.
FSUUโs participation underscores its commitment to research-driven public service, community engagement, and sustained collaboration with government institutions in advancing citizen-centered and data-informed local governance.