Pcci Bacolod

Our Story

The Philippine Call Center Institute- Bacolod (PCCI) is a sister school of Call Center Academy (CCA). PCCI started its business in May 2010. For the past year in the business, PCCI have established its name not just in the province of Negros Occidental but also in Iloilo City, Roxas City, Bohol, Dumaguete, Cagayan De Oro City, and Dipolog. This is to address the pressing need of providing employment opportunities for the Call Center and Business Process Outsourcing (BPO) industry. PCCI initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, PCCI expanded its horizons by giving customized training programs, consultancy services to private companies (across different industries) and schools, and giving job opportunities by organizing Jobs fair partnering with different Local Government Agencies (LGU), The Province, and Media Partner.

Furthermore, PCCI has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of its call center courses, in line with the Training Regulations for Contact Centers Services NCII of TESDA. PCCI is also into Sourcing and Recruitment. Applicants are assessed by PCCI and qualified candidates are given free training and coaching before they are endorsed and eventually land a high paying job in the Call Center industry.

Currently, PCCI has placement and training arrangements with several of the largest call centers in the country. PCCI holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of PCCI vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.

PCCI has constantly seen to equipping students with the skills necessary to succeed in the Call Center Industry. Yet despite the aggressive stance of PCCI, the industry needs better equipped graduates, which is why PCCI is pursuing the Sourcing & Recruitment track, to expand its operations and to turn out more graduates to meet the demand of the industry.