Basic Consumer Rights in Utilizing E-commerce Transactions

It's time to learn your rights! The infographic below illustrates the four basic consumer rights that might assist you in defending your products in an online purchase.

Application Used: Canva
References: https://www.dti.gov.ph/archives/news-archives/consumer-rights-101-know-and-exercise-your-rights-as-a-consumer/

"Shop with purpose. Ignorance must be replaced with importance."

Many online consumers want to spend their money on valuable products, but they often fail to do it right. One of the reasons is that they are afraid to pay for expensive products, which leads them to settle for much cheaper product prices. This is why you, as an online consumer, must know the importance of your basic rights and how you can utilize them when you transact in the e-commerce market.

Some of the importance of consumer rights is listed below.

- It breaks the concept of consumer ignorance.
One of the benefits of knowing consumer rights is that it enables consumers to properly assess their authority when transacting in the e-commerce market.

- It enables customers to see their shortcomings.
Consumer rights give online customers protection and help them understand when they should use their rights.

- It provides consumers with information to help them change their shopping habits.
It is critical to have knowledge and techniques for online shopping to ensure that your money is not wasted. Consumer rights also give online consumers the right to ask about the contents of the products that they are purchasing which allows them to shop freely and with purpose.

- It prevents the spread of deceptive advertising.
When customers have a thorough understanding of their rights and how to properly exercise them, the internet market will be obliged to adjust its strategy to comply with the law.

Remember that low prices should not be one of the reasons why you don't raise your rights.


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"After you've learned your rights, it's time to understand your responsibilities."

Being an online consumer, you expect the marketplace to be fair, but you frequently overlook that it must also reflect on you. There are consumer rights that protect you, it also comes with obligations. As a consumer, you too have responsibilities that must be met, and the following are just a few examples:

1. Be Aware
Gather all accessible information and details about a product or service, as well as, stay up to date on economic trends and changes.

2. Beware
Before making a purchase, consider the quality and safety of the items and services.

3. Think Independently
Make decisions based on well-considered needs and wants.

4. Speak Out
Inform manufacturers and the government about your expectations and needs.

5. Be an Ethical Consumer
Be honest and never engage in misleading and deceptive conduct that harms other consumers.

6. Complain
Inform businesses and relevant regulatory agencies fairly and honestly about your dissatisfaction with a product or service.

7. Share Experience
Share your experience with a product or service with other customers.

8. Respect the Environment
Avoid generating waste, littering, and polluting the environment. Encourage sustainable purchasing by ensuring that what you consume has no negative environmental impact.

Reminder: Be responsible when you transact, and act in accordance with your rights.

Visit our page for more information or you can message us for more additional insights. We are willing to help you in anyway we can.

.Rights123



Application Used: Canva
Images Source: Own /Personal Images
References: https://www.fccpc.gov.ng/consumers/responsibilities/

"Knowing your rights is not enough. You must utilize them when you transact. Be sure that you are not just making a bluff."

As a citizen who engages in e-commerce, are you aware of it? Do you know your rights as a consumer? As a consumer, you are the one who demands and uses the goods and services provided by various businesses. You must declare and exercise your rights to overcome unfair commercial practices and prevent being exploited. Thus, knowing your consumer rights empowers and protects you from market abuses and social injustices.

Every person has four basic consumer rights, and these rights can be applied in both physical and online marketplace:
i. the right to be informed,
i. the right to choose,
iii. the right to be heard, and
iv. the right to safety.

1. The right to safety
This right protects you from the marketing or provision of goods or services that may be harmful to your health and life. It is concerned with the product's ingredients, chemicals, and measurements.

2. The right to choose
This is right gives you the freedom to choose from a variety of goods and services at reasonable rates and with the assurance of adequate quality. It helps you decide on the products you really want without degrading your freedom of selection.

3. The right to be heard,
This is your right to express your concerns about government policies that affect the supply of products and services to customers. This allows you, as a consumer, to live a better life by receiving the best value/quality product or service for your hard-earned money. If the product/service you purchased does not match your expectations, you have the right to complain.

4. The right to be informed,
This is your right to be given the information you need to make informed decisions and protects you from deceptive or false marketing and labeling. If you are skeptical about a product or service, you can ask the owner or a professional consultant to learn more about the product. Make sure you're conversing politely and with the intent of understanding the product/service rather than criticizing the other person's efforts.
Remember: Along with knowing your rights, you must also keep being polite.

"There are no wrong products if you have knowledge about your rights."

We live in a generation where technology is redefining the way we shop, particularly in online stores. Online shopping has dominated the global market, whether it's for fashion apparel or electronics. As a result, technology advancements have empowered consumers by keeping them informed about the latest trends, goods, and services. However, in most situations, their rights are not being exercised for a variety of reasons, including the lack of awareness or knowledge on how to utilize them, as well as when people have neglected their basic consumer rights because they are purchasing online.

Considering that we are in a developing society, the negligence of our basic consumer rights must stop. When something is not right, it is your right to be involved in a friendly interaction. Stand in JUST for consumer rights. Make sure you remember that you have the power to refund a product. Always know your power when placing an order. Be wise in using your rights.





Application Used: Canva
Image Resources: Google Chrome & Original Captured
Some References: https://www.technologyhq.org/3-ways-technology-has-changed-online-shopping/

Greeting friends!

As you can tell, we are raising awareness of our basic rights as consumers in utilizing e-commerce transactions. Most of us use Shopee, Lazada, and other online shops to purchase items. However, there are a lot of times when we face challenges in engaging in e-commerce shopping. This is why you must know your basic rights when purchasing products in online shops. Hence, this page is made to promote our basic consumer rights in taking part in the online marketplace. And we would love to assist you in any way possible.

For more information, you can directly interact with us via pm.