ServiceIQ

What’s the secret recipe for success? 👨‍🍳

For Ali Bahmad, it’s a mix of collaboration, continuous growth, and real industry experience. As part of our staff profile series, we’re sharing more about the people behind ServiceIQ.

Now a Resource Developer at ServiceIQ, Ali draws on his experience in award-winning kitchens and cookery teaching to create NZQA and industry-aligned learning materials that help shape the next generation of hospitality professionals.

👉 Read Ali’s story: https://www.serviceiq.org.nz/news/insideiq/cooking-up-perfect-products-ali-bahmads-success-story

Keeping New Zealand’s business events industry world-class starts with investing in our people.

That’s what Te Haeata is all about- helping people in the business events industry build practical skills, grow their confidence, and create stronger career pathways through a mix of online learning and workplace-based assessment.

New Zealand International Convention Centre has already enrolled 20 team members in the programme, showing what investing in people and building capability can look like in action.

Now, Business Events Industry Aotearoa and ServiceIQ are hosting a free webinar so others across the sector can learn more about how Te Haeata could support their teams too.

Register now to learn more: https://us02web.zoom.us/meeting/register/tYpOi7jQQHOK4GrcA7NYFA #/registration

⭐ Strong leaders start with the right training

Stepping into management is an exciting move, but without the right training, new managers can quickly feel like they’ve been thrown in the deep end.

Stronger management helps businesses reduce risk, cut recruitment costs, boost retention, and plan for the future. ServiceIQ’s on-the-job business and management qualifications develop future leaders with the practical skills and confidence to step up.

👉Read more: https://www.serviceiq.org.nz/news/insideiq/managing-the-next-generation-of-leaders

🎉 Celebrating a new chapter!

ServiceIQ has now transitioned to NZMA within the UP Education group, and our teams marked the occasion with celebrations in Wellington, Christchurch and Auckland.

There’s extra excitement for our Auckland team, who have now moved into NZMA’s office at 100 Symonds Street, Grafton.

For employers, learners and industry partners, it’s business as usual — the same ServiceIQ teams, support and commitment to great outcomes across Aotearoa.

Thank you to NZMA for the warm welcome. We’re excited for what’s ahead! 💛

🎉 Well done to Christian, Imogen, Nicholas and Regan from Spectrum Care on completing the Hospitality Savvy programme, delivered alongside Everybody Eats!

Hospitality Savvy gives new hospitality workers and volunteers practical, hands-on learning to build the skills and confidence they need in the industry.

Thanks to Everybody Eats and Spectrum Care for working with us to support inclusive pathways into hospitality.

Find out more about our Savvy Awards here: https://www.serviceiq.org.nz/news/insideiq/get-workplace-savvy-with-serviceiq

🍽️Upskill Your Catering Team Before the Summer Rush

Every week, catering teams help feed thousands of New Zealanders — from cafés and corporate events to major functions and venues. With spring around the corner and the summer rush fast approaching, now is the time for businesses to strengthen their teams with practical, on-the-job training.

ServiceIQ’s on-the-job catering qualifications help staff build practical skills, complete real-world assessments, and earn while they learn — all without stepping away from the workplace.

👉Read more about how ServiceIQ helps catering teams upskill on the job and build career pathways: https://www.serviceiq.org.nz/news/insideiq/catering-to-career-capability-with-serviceiq

Want to help your team build confidence, strengthen customer service skills, and grow their careers?

ServiceIQ's Savvy Awards offer flexible, work-based learning that can be completed in as little as 16 weeks. Whether you're developing future leaders or helping new staff hit the ground running, there's a Savvy Award to suit a range of industries and roles.

📈 Learn while earning
✅ NZQA-approved qualifications
✅ Practical, on-the-job learning
✅ Designed by industry experts

Read more and discover the right Savvy Award for your team: 🔗 https://www.serviceiq.org.nz/news/insideiq/get-workplace-savvy-with-serviceiq

With 2026 moving quickly and July nearly complete, we are pleased to reconfirm that ServiceIQ will officially become part of NZMA, within the UP Education group, from 1 August 2026.

The good news is that it’s business as usual.
✅ Training continues as normal
✅ Same people supporting learners and employers
✅ No changes to programmes or apprenticeships

Thank you for your ongoing support. We're excited for what comes next and look forward to continuing to support learners, employers and industry across New Zealand.

🎉 Congratulations to the finalists for the Customer Service Experience of the Year Award, proudly sponsored by ServiceIQ!

Outstanding customer service is what turns great businesses into customer favourites, and this year's finalists have shown a real commitment to creating exceptional experiences.

👏 Container Space
👏 Fifth Avenue Diamond Experts
👏 Goody Goodness
👏 Normanby Fine Wines
👏 Paula's Home & Living
👏 Unichem The Palms

Best of luck to all finalists, as we look forward to celebrating your achievements at the Spark Retail NZ Awards in September! 🌟

✨ What a memorable Matariki week! ✨

Our team was honoured to receive a Partnership Award from Papatūānuku Kōkiri Marae at the Ngā Whetū o Māngere Community Dinner & Kaupapa Recognition Awards.

The award celebrates our shared commitment to supporting rangatahi and whānau through education and employment opportunities, and we're grateful to be part of such meaningful work.

A huge thank you for your recognition, partnership and warm hospitality throughout the Matariki celebrations. 💙