New Zealand Organisation for Quality

"As usual, quality content is what we have, and we're confident you'll enjoy reading it," write Dan Forsman and Dr. Martin Andrew in Issue 3 2026 of , out now.

For our latest tenth anniversary issue, we explore the reality of working in quality, AI and quality transformation, systems thinking, improvement tools, leadership, and the continuing relevance of established quality principles.

Inside this issue:

📚 Nurturing capability and nursing vipers: Reflections on 100-odd years of quality science by Dr. Nigel Grigg
🤝 Why Dr. Deming is relevant today: Win-win by Dr. Jackie Graham
⚖️ The reality of working in quality assurance by Lesley Worthington
🧹 Practical tools for improvement: 5S by Dr. Jackie Graham
🤖 The algorithm of excellence: AI's role in quality transformation by Grace Arifin
🏥 Bottlenecks that are not really bottlenecks: Why healthcare's most visible constraints are symptoms, not causes by Akhilesh Gulati
🏛️ The architecture of integrity: Why your next market crisis was already approved in the boardroom by Ekaterina Potemkina

This issue also includes a 'Getting to Know' profile of Matt Hopson, a review of 'The System' by Derrick Mains, , and updates from NZOQ and AOQ.

Read the latest issue of QB in the iQ member portal. Not yet a member? Join NZOQ to access Quality Business, professional recognition, training discounts, and more 👉 https://www.nzoq.org.nz/quality-business

Quality Business is proudly produced by NZOQ in partnership with the Australian Organisation for Quality.

Based in Tauranga or the Bay of Plenty? Join NZOQ for our two-day Internal Auditor training on 22–23 September. Build practical auditing skills you can take straight back to your organisation. Spaces available 👉 https://www.nzoq.org.nz/internal-auditor-training

"Quality is easiest to maintain when it is considered from the beginning, not added later." In this Q-zine, we look at building quality into processes from the start, along with training, industry insights, and upcoming conferences.

Q-zine June 2026 Build quality in from the start

"Many improvements start with someone simply asking whether there is a better way to do something. Often, the most effective changes are not complicated," writes Dan Forsman in the latest issue of Q-zine.

Q-zine May 2026 Turn ideas into better processes

NZOQ members: a reminder that our 2026 Annual General Meeting will be held virtually today, Wednesday, 24 June, starting at 5:30pm.

Please check your inbox or visit the iQ portal to RSVP, appoint a proxy, and access the agenda and meeting papers 👉 www.nzoq.org.nz/iq

Congratulations to Joe Hollander on being recognised in the King’s Birthday Honours List 2026 for services to the construction industry and the community.

An NZOQ Honorary Member, Lifetime Achievement Award recipient, and founding member, Joe has made a lasting contribution to quality in New Zealand. A well-deserved honour!

We have 4️⃣ spaces left on our Christchurch Internal Auditor training date coming up on 9–10 June.

Build practical internal auditing skills that can help your organisation evaluate and improve its quality management system on this two-day workshop 👉 https://www.nzoq.org.nz/internal-auditor-training

“Clear communication at the right points helps ensure work is carried out as intended and reduces rework,” writes Abraham Fenn in the latest issue of Q-zine, which includes upcoming quality training, international conferences, and practical quality links.

Q-zine April 2026 Prevent issues with clearer communication

“Welcome to another issue of Quality Business, packed again with interesting articles,” write Dan Forsman and Dr. Martin Andrew in Issue 2 of for 2026, out now.

“A common theme has emerged from articles contributed to this issue: bringing basic common sense to the quality profession.”

We continue our tenth anniversary editions exploring customer focus, audit credibility, AI, leadership, improvement tools, and the future of the quality profession, with practical insights for quality professionals.

Inside this issue:

🎯 Rediscovering the customer and what the quality gurus still teach us by Maree Stuart
🔍 When certification audits lose their edge by Wilson Fernandez
🤖 The strategic value of AI in management systems and audits by Jeremy Fisher
🛠️ Practical tools for improvement: Poka Yoke by Dr. Jackie Graham
🍎 Steve Jobs and the quality profession by Craig Thornton
🚶 A Gemba walk case study on self-drilling screws by Ron Crosling
📋 Why credibility comes before QMS health by Jackie Stapleton
📜 What does an ISO 9001 certificate actually mean? by David Hoyle
🧠 Why Dr. Deming is relevant today: no true value by Dr. Jackie Graham
⚠️ From perception to survival: the real meaning of quality today by Harsh Dhiman
📊 Data, information, awareness, knowledge, action by Russell Veitch
💼 What will quality professionals be paid for in five years? by Ekaterina Potemkina
🏗️ The delivery trap: why delivery-driven organisations struggle to change by Richard Andrew

This issue also includes NZOQ and AOQ updates, reflections on the profession’s future, upcoming and , a ‘Getting to Know’ profile of Kathryn Koay by Louise Edgley, and recognition of the people who have shaped quality over the past decade.

Read QB now on the iQ member portal. Not a member? Join NZOQ for practical insights, professional recognition, and access to every issue of 👉 https://www.nzoq.org.nz/quality-business

Quality objectives play an important role in guiding decisions. Improvement often begins with a simple acknowledgement that something could work better.

Q-zine March 2026 Quality objectives guide better decisions