Let's Talk Telco NZ

Our 2G and 3G networks are now switched off. If you need help, free TXT 3G to 550, visit us in store, or head to one.nz/3g-shutdown/ for full info.

3G Mobile Network Will Be Shut Down by 31 March 📱

By 31 March, the 3G mobile network will be completely switched off across Aotearoa. If you have an older phone, calls, texts, data and even 111 may stop working.

The easiest way to check your phone is to text “3G” to 550. It is free, works on all networks and does not use data or credit.

Jess Goodman, Easy Read Writer, has created a clear booklet explaining what is happening and what people need to do -

“It is important for many of the people we support to be able to communicate using their mobile phones. They need clear, accessible information on what is happening and what they need to do,” says Jess

David Corner, IHC National Self-Advocacy Advisor, reviewed the booklet -

“It’s really important that people who use the 3G phone network share this information because we hear a lot that the 3G network is shutting down and then nothing else about it. I feel this information would be really helpful for everyone using the 3G network”

👉 Download the Easy Read 3G Network Shutdown booklet here: www.ihc.org.nz/publications/easy-read-3g-network-shutdown

👉 More resources are also available at the Digital Equity Coalition Aotearoa website
www.digitalequity.nz/3g-shutdown

~ ~ ~
, Digital Equity Coalition Aotearoa, TUANZ

With increasing heavy rainfall forecast across large parts of the country, a reminder to stay safe, keep devices charged and check in with friends and whānau.

🚨 Check that your phone can recieve emergency mobile alerts.

👀 Follow any information issued by NZ Civil Defence.

📱In case of emergency, try 111 even if your network is down, in NZ another provider will prioritise picking up the call if they can.

Download our Communications During an Emergency Factsheet to find out more about how you can be better prepared:https://www.tcf.org.nz/wp-content/uploads/TCF-factsheet-Communications-during-an-emergency-be-prepared-FINAL.pdf

It’s Fraud Awareness Week!

As members of the New Zealand’s Anti-Scam Alliance, we’re proud to be working together behind the scenes to combat scammers.

We’re urging all Kiwi to play their part too with a few simple steps to protect themselves and others from scams.

Scams are geting smarter - but so can we:

🛑 Stop - before you click, share, or pay
✔️ Check - who you’re really dealing with
💬 Report - suspicious activity to help shut down scammers

Be alert. Stay scam safe | Consumer Protection NZ

We, along with other mobile operators in NZ, are starting to switch off 3G towards the end of 2025 to improve 4G and grow 5G. Act now to make sure your friends and whānau stay connected!

What you need to do now:

📲 Free text ‘3G’ to 550 to check if your phone’s ready or needs an update
💙 Help your friends and whānau check too!
🔗 Visit 2degrees.nz/3g-shutdown to learn more

Despite cyber crime getting worse, only 42% of New Zealanders say they feel vulnerable to online attacks.

As part of the New Zealand Anti-Scam Alliance we’re proud to support Own Your Online in the ongoing fight to disrupt scammers.

Small everyday steps can make a BIG difference to your digitial safety.

➡️Create long, strong and unique passwords.

➡️Turn on two-factor authentication.

➡️Double check the sender's address

➡️Think before you click

➡️Report scam activity

2degrees Chorus One New Zealand Spark

Make sure you’re ready to say goodbye to 3G mobile. Free-text 3G to 550 to check your phone or tablet can stay connected into 2026. Stay tuned for more info on what to do if your device isn’t ready.

🚨 In an emergency, every second counts.

About 1 in 5 calls to emergency services are from someone reporting serious concerns about a friend or family member who is lost or missing and not in communication.

The newly launched DLI service provides a streamlined replacement for a process where emergency services previously had to make a manual request to mobile network operators to locate a phone.

We’re proud to a part of delivng world leading technology enabling and boosting the capabilities of New Zealand’s emergency services 📱

A world-first tool to assist emergency services in locating people in need is proving its weight in gold after being put to the test this week 📳

The Device Location Information (DLI) technology was launched last week, making it faster for Police to narrow the search area for people who are unable or unwilling to say where they are, in circumstances where it is necessary to prevent or lessen a serious threat to the life or health of the individual concerned or another individual.

Northern Emergency Communications and Dispatch Centre Manager, Inspector Dan Weir, says the technology can be used by emergency services to find the network location of a mobile phone of the person in need.

“On Thursday night, Police received a report of a person with an intellectual disability missing from their home in Matamata.

“The person hadn’t been seen for 30 minutes and had left their Wandatrak at home; it was raining and the person's family were becoming increasingly worried.”

Inspector Weir says the decision was made to allow the DLI service to be used, sending officers to the person’s location at a nearby park.

“The person was returned home 37 minutes after being reported missing, which is an incredible result.

“When every second counts, this service is yet another tool to help our teams get people the help they need to keep them safe.

“One of the most stressful parts of our job is trying to find out where people are when they’re distressed and in need of help but can’t tell us or don’t know where they are, or equally if someone is reporting a loved one missing and doesn’t know where they could be.”

The DLI service delivers an improvement on the previous capability, which meant manual requests had to be made to mobile network operators to try and locate a device.

“Earlier in the week the service was used to assist in locating a person whose family had immediate concerns for their welfare.

“The person was found after being involved in a single vehicle crash in Piha, thankfully uninjured, and was able to get the help they needed.

“Time can often be the difference between life and death and we’re thrilled to have access to this service.”