http://tradebusinesstraining.com/

Trade Business Training, 25 Totaravale Drive, Auckland (2026)

28/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟯,𝟴𝟬𝟭 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗮𝗹𝗹 𝗽𝗹𝘂𝗺𝗯𝗶𝗻𝗴 𝘄𝗼𝗿𝗸 𝗳𝗼𝗿 𝗮 𝗻𝗲𝘄 𝗲𝗻𝘀𝘂𝗶𝘁𝗲 𝗯𝗮𝘁𝗵𝗿𝗼𝗼𝗺, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗶𝗻𝗴 𝗮 𝘁𝗼𝗶𝗹𝗲𝘁, 𝘃𝗮𝗻𝗶𝘁𝘆, 𝗮𝗻𝗱 𝘀𝗵𝗼𝘄𝗲𝗿, 𝘄𝗶𝘁𝗵 𝘄𝗮𝘁𝗲𝗿 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗳𝗿𝗼𝗺 𝗮𝗻 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗹𝗮𝘂𝗻𝗱𝗿𝘆 𝗮𝗽𝗽𝗿𝗼𝘅𝗶𝗺𝗮𝘁𝗲𝗹𝘆 𝟱 𝗺𝗲𝘁𝗿𝗲𝘀 𝗮𝘄𝗮𝘆.

𝗪𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
70.6% were only taking a “best guess.”

For a job of this size, customers may understand the outcome they want - a working ensuite, but may not fully understand the amount of work behind it. Pipework, water connections, drainage, fixture installation, access, testing, compliance, and coordination can all affect the final price.

𝗧𝗵𝗮𝘁 𝗿𝗮𝗶𝘀𝗲𝘀 𝗮 𝘂𝘀𝗲𝗳𝘂𝗹 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻:
𝘐𝘧 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴 𝘢𝘳𝘦 𝘨𝘶𝘦𝘴𝘴𝘪𝘯𝘨 𝘰𝘯 𝘭𝘢𝘳𝘨𝘦𝘳 𝘱𝘭𝘶𝘮𝘣𝘪𝘯𝘨 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴, 𝘸𝘩𝘦𝘳𝘦 𝘢𝘳𝘦 𝘺𝘰𝘶 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘵𝘩𝘦𝘮 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘵𝘩𝘦 𝘧𝘶𝘭𝘭 𝘴𝘤𝘰𝘱𝘦 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦 𝘲𝘶𝘰𝘵𝘦 𝘪𝘴 𝘫𝘶𝘥𝘨𝘦𝘥 𝘰𝘯 𝘱𝘳𝘪𝘤𝘦?

𝗢𝘂𝗿 𝗳𝘂𝗹𝗹 𝘀𝘂𝗿𝘃𝗲𝘆 𝗿𝗲𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗽𝗮𝗿𝗲𝘀 𝗵𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗼𝘄𝗻𝗲𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗹𝘂𝗺𝗯𝗶𝗻𝗴 𝗷𝗼𝗯𝘀.

Comment REPORT or send us a message if you’d like the details.

26/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟮𝟱𝟯 𝘁𝗼 𝘀𝘂𝗽𝗽𝗹𝘆 𝗮𝗻𝗱 𝗶𝗻𝘀𝘁𝗮𝗹𝗹 𝗮 𝗻𝗲𝘄 𝗶𝗻𝗱𝗼𝗼𝗿 𝗽𝗼𝘄𝗲𝗿 𝗽𝗼𝗶𝗻𝘁 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗮𝗻 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗲𝗹𝗲𝗰𝘁𝗿𝗶𝗰𝗮𝗹 𝗰𝗶𝗿𝗰𝘂𝗶𝘁.

𝗪𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
57.8% were only taking a “best guess.”

For a job that may sound simple to the customer, there is still more involved than just adding a power point. The electrician still needs to consider the existing circuit, access, wiring, materials, safety, testing, and whether the installation is suitable and compliant.

𝗧𝗵𝗮𝘁 𝗿𝗮𝗶𝘀𝗲𝘀 𝗮 𝘂𝘀𝗲𝗳𝘂𝗹 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻:
𝘐𝘧 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴 𝘢𝘳𝘦 𝘨𝘶𝘦𝘴𝘴𝘪𝘯𝘨 𝘰𝘯 𝘦𝘷𝘦𝘯 𝘤𝘰𝘮𝘮𝘰𝘯 𝘦𝘭𝘦𝘤𝘵𝘳𝘪𝘤𝘢𝘭 𝘫𝘰𝘣𝘴, 𝘸𝘩𝘦𝘳𝘦 𝘢𝘳𝘦 𝘺𝘰𝘶 𝘩𝘦𝘭𝘱𝘪𝘯𝘨 𝘵𝘩𝘦𝘮 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘸𝘩𝘢𝘵 𝘪𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘦𝘥 𝘣𝘦𝘧𝘰𝘳𝘦 𝘵𝘩𝘦 𝘲𝘶𝘰𝘵𝘦 𝘪𝘴 𝘫𝘶𝘥𝘨𝘦𝘥 𝘰𝘯 𝘱𝘳𝘪𝘤𝘦?

𝗢𝘂𝗿 𝗳𝘂𝗹𝗹 𝘀𝘂𝗿𝘃𝗲𝘆 𝗿𝗲𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗽𝗮𝗿𝗲𝘀 𝗵𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗼𝘄𝗻𝗲𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝟮𝟱 𝗰𝗼𝗺𝗺𝗼𝗻 𝗷𝗼𝗯𝘀.

Comment REPORT or send us a message if you’d like the details.

20/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟭,𝟮𝟱𝟯 𝘁𝗼 𝗶𝗻𝘀𝘁𝗮𝗹𝗹 𝗮 𝗻𝗲𝘄 𝘄𝗼𝗼𝗱 𝗳𝗶𝗿𝗲𝗽𝗹𝗮𝗰𝗲 𝘄𝗵𝗲𝗿𝗲 𝘁𝗵𝗲 𝗮𝗽𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗵𝗮𝘀 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗯𝗲𝗲𝗻 𝘀𝘂𝗽𝗽𝗹𝗶𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲 𝗼𝘄𝗻𝗲𝗿.

𝗪𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
76.5% were only taking a “best guess.”

For a job like this, customers may think the main cost is the fireplace itself — but the installation still involves skill, compliance, placement, flue work, safety requirements, testing, and making sure the appliance is installed correctly.

That raises a useful question:

If customers are guessing on installation work, where are you helping them understand the compliance and safety work involved before the quote is judged on price?

O𝘂𝗿 𝗳𝘂𝗹𝗹 𝘀𝘂𝗿𝘃𝗲𝘆 𝗿𝗲𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗽𝗮𝗿𝗲𝘀 𝗵𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗼𝘄𝗻𝗲𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗹𝘂𝗺𝗯𝗶𝗻𝗴 𝗷𝗼𝗯𝘀.

Comment REPORT or send us a message if you’d like the details.

18/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟰𝟯𝟱 𝘁𝗼 𝘀𝘂𝗽𝗽𝗹𝘆 𝗮𝗻𝗱 𝗶𝗻𝘀𝘁𝗮𝗹𝗹 𝗮 𝗻𝗲𝘄 𝗼𝘂𝘁𝗱𝗼𝗼𝗿 𝗽𝗼𝘄𝗲𝗿 𝗽𝗼𝗶𝗻𝘁, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝘀𝗮𝗳𝗲𝘁𝘆 𝗽𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗼𝗻 𝗮𝗱𝗱𝗲𝗱 𝗮𝘁 𝘁𝗵𝗲 𝘀𝘄𝗶𝘁𝗰𝗵𝗯𝗼𝗮𝗿𝗱.

𝗪𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
58.1% were only taking a “best guess.”

For a job that may sound simple to the customer, there is more involved than just adding a power point. Outdoor installation, safety protection, switchboard work, cable runs, compliance, weather protection, and testing can all affect the final price.

That raises a useful question:

If customers are guessing, where are you helping them understand the safety and compliance work included before the quote is judged on price?

𝗢𝘂𝗿 𝗳𝘂𝗹𝗹 𝘀𝘂𝗿𝘃𝗲𝘆 𝗿𝗲𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗽𝗮𝗿𝗲𝘀 𝗵𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗼𝘄𝗻𝗲𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝟮𝟱 𝗰𝗼𝗺𝗺𝗼𝗻 𝗷𝗼𝗯𝘀.

Comment REPORT or send us a message if you’d like the details.

13/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟴𝟯𝟴 𝘁𝗼 𝗿𝗲𝗽𝗮𝗶𝗿 𝗮 𝗳𝗮𝗶𝗹𝗲𝗱 𝗵𝗼𝘁 𝘄𝗮𝘁𝗲𝗿 𝗰𝘆𝗹𝗶𝗻𝗱𝗲𝗿 𝗯𝘆 𝗱𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗶𝘁, 𝗿𝗲𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝘁𝗵𝗲 𝗵𝗲𝗮𝘁𝗶𝗻𝗴 𝗲𝗹𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗿𝗲𝘀𝘁𝗼𝗿𝗶𝗻𝗴 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻.

𝗪𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
Only 5.9% were highly confident, while 52.9% were only taking a “best guess.”

For a repair job like this, customers may know the cylinder is not working, but may not fully understand what affects the final price, including diagnosis, draining, replacement parts, labour, testing, and getting the system running properly again.

That raises a useful question:

If customers are guessing on repair work, where are you helping them understand what is involved before the quote is judged on price?

Our full survey report compares homeowner expectations with business-owner responses across common plumbing jobs.

Comment REPORT or send us a message if you’d like the details.

11/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟱𝟵𝟬 𝘁𝗼 𝘀𝘂𝗽𝗽𝗹𝘆 𝗮𝗻𝗱 𝗶𝗻𝘀𝘁𝗮𝗹𝗹 𝗮 𝗻𝗲𝘄 𝗿𝗲𝗺𝗼𝘁𝗲-𝗰𝗼𝗻𝘁𝗿𝗼𝗹𝗹𝗲𝗱 𝗰𝗲𝗶𝗹𝗶𝗻𝗴 𝗳𝗮𝗻 𝗶𝗻 𝗮 𝗹𝗼𝘂𝗻𝗴𝗲 𝗼𝗿 𝗯𝗲𝗱𝗿𝗼𝗼𝗺 𝘂𝘀𝗶𝗻𝗴 𝘁𝗵𝗲 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗹𝗶𝗴𝗵𝘁𝗶𝗻𝗴 𝗰𝗶𝗿𝗰𝘂𝗶𝘁.

𝗪𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
57.4% were only taking a “best guess.”

For a job that may sound like a simple fan install, customers may not fully understand what affects the final price - fan supply, wiring, mounting, ceiling access, testing, setup, and whether the existing circuit is suitable.

𝗧𝗵𝗮𝘁 𝗿𝗮𝗶𝘀𝗲𝘀 𝗮 𝘂𝘀𝗲𝗳𝘂𝗹 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻:

If customers are guessing, where are you helping them understand what is included before the quote is judged on price?

Our full survey report compares homeowner expectations with business-owner responses across 25 common jobs.

𝗖𝗼𝗺𝗺𝗲𝗻𝘁 𝗥𝗘𝗣𝗢𝗥𝗧 𝗼𝗿 𝘀𝗲𝗻𝗱 𝘂𝘀 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗶𝗳 𝘆𝗼𝘂’𝗱 𝗹𝗶𝗸𝗲 𝘁𝗵𝗲 𝗱𝗲𝘁𝗮𝗶𝗹𝘀.

06/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟮𝟯𝟭 𝘁𝗼 𝘂𝗻𝗯𝗹𝗼𝗰𝗸 𝗮 𝘀𝗵𝗼𝘄𝗲𝗿 𝗼𝗿 𝘃𝗮𝗻𝗶𝘁𝘆 𝘁𝗵𝗮𝘁 𝗶𝘀 𝗻𝗼𝘁 𝗱𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗽𝗿𝗼𝗽𝗲𝗿𝗹𝘆.

W𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
0% said they were highly confident, and 58.8% were only taking a “best guess.”

For a common plumbing issue like a blocked drain, customers may expect a simple fix — but may not fully understand what affects the final cost, including access, diagnosis, blockage severity, tools required, time on site, and whether the issue points to something larger.

That raises a useful question:

If customers are guessing on common drainage work, where are you helping them understand what is included before the quote is judged?

𝗢𝘂𝗿 𝗳𝘂𝗹𝗹 𝘀𝘂𝗿𝘃𝗲𝘆 𝗿𝗲𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗽𝗮𝗿𝗲𝘀 𝗵𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗼𝘄𝗻𝗲𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗹𝘂𝗺𝗯𝗶𝗻𝗴 𝗷𝗼𝗯𝘀.

Comment REPORT or send us a message if you’d like the details.

04/08/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟴𝟵𝟳 𝘁𝗼 𝘀𝘂𝗽𝗽𝗹𝘆 𝗮𝗻𝗱 𝗶𝗻𝘀𝘁𝗮𝗹𝗹 𝗮 𝗻𝗲𝘄 𝗶𝗻𝗹𝗶𝗻𝗲 𝗲𝘅𝘁𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗳𝗮𝗻 𝗶𝗻 𝗮 𝗯𝗮𝘁𝗵𝗿𝗼𝗼𝗺 𝗼𝗿 𝗸𝗶𝘁𝗰𝗵𝗲𝗻, 𝘃𝗲𝗻𝘁𝗲𝗱 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗿𝗼𝗼𝗳 𝗮𝗻𝗱 𝗼𝘂𝘁 𝘁𝗼 𝘁𝗵𝗲 𝗲𝘅𝘁𝗲𝗿𝗶𝗼𝗿 𝘀𝗼𝗳𝗳𝗶𝘁.

𝗪𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
Only 6.7% were highly confident in their answer.

The remaining responses were split evenly between an educated guess and a best guess.

For a job involving supply, installation, roof or ceiling access, ducting, venting, electrical work, testing, and finish, customers may not fully understand what is involved behind the final result.

That raises a useful question:

If customers are unsure, where are you helping them understand the hidden work before the quote is judged on price?

𝗢𝘂𝗿 𝗳𝘂𝗹𝗹 𝘀𝘂𝗿𝘃𝗲𝘆 𝗿𝗲𝗽𝗼𝗿𝘁 𝗰𝗼𝗺𝗽𝗮𝗿𝗲𝘀 𝗵𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀-𝗼𝘄𝗻𝗲𝗿 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝟮𝟱 𝗰𝗼𝗺𝗺𝗼𝗻 𝗷𝗼𝗯𝘀.

Comment REPORT or send us a message if you’d like the details.

30/07/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟯,𝟯𝟲𝟱 𝘁𝗼 𝘀𝘂𝗽𝗽𝗹𝘆 𝗮𝗻𝗱 𝗶𝗻𝘀𝘁𝗮𝗹𝗹 𝗮 𝗻𝗲𝘄 𝟭𝟴𝟬-𝗹𝗶𝘁𝗿𝗲 𝗺𝗮𝗶𝗻𝘀-𝗽𝗿𝗲𝘀𝘀𝘂𝗿𝗲 𝗵𝗼𝘁 𝘄𝗮𝘁𝗲𝗿 𝗰𝘆𝗹𝗶𝗻𝗱𝗲𝗿 𝘁𝗼 𝗿𝗲𝗽𝗹𝗮𝗰𝗲 𝗮 𝗳𝗮𝗶𝗹𝗲𝗱 𝗼𝗿 𝗹𝗲𝗮𝗸𝗶𝗻𝗴 𝘂𝗻𝗶𝘁.

W𝗵𝗮𝘁 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁?
59% were only taking a “best guess.”

For a larger plumbing job like this, customers may know it is not a small repair — but still may not fully understand what affects the final price, including the cylinder, labour, removal, installation, plumbing connections, valves, compliance, and setup.

𝗧𝗵𝗮𝘁 𝗿𝗮𝗶𝘀𝗲𝘀 𝗮 𝘂𝘀𝗲𝗳𝘂𝗹 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻:
If customers are guessing on major replacement work, where are you helping them understand the full job before the quote is judged?

Our full survey report compares homeowner expectations with business-owner responses across common plumbing jobs.

Comment REPORT or send us a message if you’d like the details.

28/07/2026

𝗛𝗼𝗺𝗲𝗼𝘄𝗻𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝘁𝗼 𝗽𝗮𝘆 𝗮𝗿𝗼𝘂𝗻𝗱 $𝟲𝟲𝟰 𝘁𝗼 𝗿𝗲𝗽𝗮𝗶𝗿 𝗮 𝗻𝗼𝗻-𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗵𝗼𝘁 𝘄𝗮𝘁𝗲𝗿 𝗰𝘆𝗹𝗶𝗻𝗱𝗲𝗿 𝗰𝗶𝗿𝗰𝘂𝗶𝘁 𝗯𝘆 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗶𝗻𝗴 𝗮 𝗻𝗲𝘄 𝘀𝘄𝗶𝘁𝗰𝗵 𝗸𝗶𝘁 𝗮𝗻𝗱 𝘂𝗽𝗴𝗿𝗮𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗲𝗹𝗲𝗰𝘁𝗿𝗶𝗰𝗮𝗹 𝘀𝘂𝗽𝗽𝗹𝘆 𝗳𝗼𝗿 𝗿𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆.

What stands out?
0% said they were highly confident, and 57.1% were only taking a “best guess.”

For a job linked to hot water reliability and electrical safety, customers may know the issue needs fixing, but still have little confidence in what the work should cost.

𝗧𝗵𝗮𝘁 𝗿𝗮𝗶𝘀𝗲𝘀 𝗮 𝘂𝘀𝗲𝗳𝘂𝗹 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻:
If customers are guessing on fault-related work, where are you helping them understand the diagnosis, materials, labour, reliability, and safety involved?

Our full survey report compares homeowner expectations with business-owner responses across 25 common jobs.

Comment REPORT or send us a message if you’d like the details.

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