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11/04/2024

Leiderschap vraagt om zelfreflectie

Over moed gesproken is het nieuwe boek van Marielle Heijltjes, hoogleraar Managerial Behaviour, dat 11 april verschijnt. In deze turbulente tijden vol maatschappelijke vraagstukken die om moreel doordacht leiderschap vragen, sluit Marielle met haar boek naadloos aan bij de actualiteit. Daarbij laat ze tegelijk een ander geluid horen. Een geluid dat niet gaat over leiderschap als actief handelen en resultaten behalen op de korte termijn. Maar juist over leiderschap als de moed om een stapje terug durven te doen. Om te durven reflecteren op je eigen gedrag. En om te onderzoeken wat je op de langere termijn echt bereikt met je eigen leiderschapsrol – en of dat wel je eigenlijke intentie is.
Het antwoord op de vraag waarom leiders doen wat ze doen, komt niet vanzelf. Daarover nadenken vraagt om bewustzijn en verantwoordelijkheid. Want de impact van de manier waarop iemand vormgeeft aan zijn of haar leiderschapsrol is groot. Dat geldt binnen organisaties, maar ook thuis en in de samenleving. Richting geven aan leiderschap is zeker geen eenvoudige taak. In theorie is iedereen het daar wel over eens. Maar in de praktijk vraagt het onderzoeken van de eigen leiderschapsrol toch vaak om de nodige moed.

Marielle Heijltjes helpt je met haar boek om die moed te vinden. Niet door te vertellen hoe je een goed leider wordt. Want zo eenvoudig is het helaas niet, waarschuwt Marielle. Wel door je de vragen aan te reiken die je helpen zelf te onderzoeken hoe jij jouw leiderschapsrol vormgeeft. En te leren zien welke impact je daarmee creëert. Op die manier leer je de invloed van je gedrag als leider te herkennen en niet alleen bewuster, maar ook effectiever in te zetten. Zodat je met jouw leiderschap ook echt het doel bereikt dat jij wenst.

Met een afwisseling van aansprekende columns, wetenschappelijke expertise en concrete, praktische opdrachten laat Marielle je in deze compacte, thematische praktijkgids zien hoe je jouw effectiviteit als leider kunt onderzoeken. Weten dat een andere innerlijke houding effectiever is, is volgens Heijltjes niet genoeg. De echte verandering zit in het oefenen in de praktijk én in het leren reflecteren op het resultaat. Je eigen ideeën over leiderschap los durven laten. Dat vraagt om de moed om op je gedrag als leider te reflecteren.

Leer jezelf kennen doer te snappen hoe motivatie en houding in elkaar zit. De beste sleutel tot flexibiliteit.

10/04/2024

Drie perspectieven om naar jonge medewerkers te kijken

In dit artikel laten we je zien waarom generalisaties niet behulpzaam zijn wanneer je kijkt naar jonge medewerkers, en pleiten we voor een benadering vanuit drie perspectieven.

09/04/2024

3 Ways to Improve Internal Customer Service
Improving internal customer service should be a priority for every organization.Consider this:

Start knowing the motivation and attitude from each member you work with!

Fred is really good at the technical parts of his job, but colleagues dread having to work with him. Susan thinks being abrupt means being efficient, and her terse emails always put people on edge. If you need something from Sam, don’t expect it anytime soon — unless, of course, he needs something from you in return.

Sound familiar?

Chances are that some, if not all of these, sound familiar to you — and it doesn’t take many Freds, Susans or Sams to make a workplace a not very fun place to be. Although their behaviour might suggest otherwise, most of them are actually pretty decent people. They really just haven’t thought much about the importance of internal customer service.

What is Internal Customer Service, and why should you care?
Internal customer service is, to put it simply, the way in which you treat your colleagues. It begins with the awareness that, at any time, in every organization, individuals have to work both independently and interdependently. Directly or indirectly, you and your coworkers all impact each other’s lives at work, and you all play a role in each other’s success. The more you can improve your internal customer service, the better everyone’s experience at work ultimately is – and the better an organization functions.
Like external customer service, the evidence-based core of internal service is trust – and the three components of Caring, Competency and Integrity,

It’s the foundation of customer experience
Customer experience has long been recognized as a core driver of organizational success. And one thing we’ve learned is that it is impossible for a company to deliver this if its internal culture doesn’t support it. That’s the primary reason why the most effective training approach for improving customer service levels typically includes everyone in an organization, and not just those who interact directly with customers.
This approach creates communication pathways and relationships that help break down silos. It builds trust within groups and between departments, and alignment with managers and employees.
Three things you can do to improve your internal customer service right now
One thing for sure is that you don’t want to be that person who is unintentionally alienating your colleagues. Here are three things you focus on right now to ensure you’re on the right track:

1. Be 100% responsive to requests from colleagues

When colleagues email you or leave you a message – even if its about something you don’t feel is important or if you can’t get at it right away – respond immediately. Let them know you got the message, and set their expectations as to when you can get it done.
Whatever you do, do NOT ghost a coworker – ever. (or a customer or supplier for that matter). It is disrespectful and unprofessional.

2. Don’t be too quick to judge

Emotional exhaustion is a real thing, and continues to impact us all do some degree. This includes your coworkers — and quite possibly you. Some of the common symptoms are a decline in energy, empathy and the ability to focus, learn and adapt; feelings of detachment; and decreased work satisfaction.
The reality is that very few people are at the top of their games right now, so be willing to give them the benefit of the doubt (and recognize that reduced patience and empathy on your part are two other symptoms of emotional exhaustion).

3. Give the gift of endorphins

Studies have shown that receiving a simple compliment activates the same part of the brain as if someone has given you cash. The best part is that when you give people compliments, not only will they feel better about themselves, they will also feel better about you. It can be a direct compliment, such as “Susan, that presentation was awesome!” It can be an indirect, like asking someone for advice on something. (Don’t take my word for this, try it, and see the results for yourself.)
Don’t underestimate the difference you can make
While it’s true that the positive impact on a workplace culture is far greater when everyone is doing things like these (hence the value of internal customer service training), don’t underestimate the impact of the difference you can make.

08/04/2024

"Start with your goals, not just the tasks. You may find that some tasks won't lead you to the results you desire. https://wllw.co/e4PMCmmiP"

Instead of time management, we should practice something we can call Me Management, a more accurate description, and a much better strategy for using your time.

08/04/2024

"Start with your goals, not just the tasks. You may find that some tasks won't lead you to the results you desire. https://wllw.co/8GyOHfpUJ"

Instead of time management, we should practice something we can call Me Management, a more accurate description, and a much better strategy for using your time.

08/04/2024

"Start with your goals, not just the tasks. You may find that some tasks won't lead you to the results you desire. https://wllw.co/FJqHpFQK5"

Instead of time management, we should practice something we can call Me Management, a more accurate description, and a much better strategy for using your time.

05/04/2024

Failure Is An Option—In Fact, A Very Good One https://wllw.co/mOm9gRPFm

"When it comes to success, failure is often a necessary step on the journey. Embrace it and learn from it, because sometimes the best opportunities come from our mistakes. 💡FailureIsAnOption https://wllw.co/mOm9gRPFm" #

By not talking about and dealing with failure, the suffering simply goes on and multiplies. It's time to start counting failure 'in'.

05/04/2024

Failure Is An Option—In Fact, A Very Good One https://wllw.co/OaDLw0v7H

"When it comes to success, failure is often a necessary step on the journey. Embrace it and learn from it, because sometimes the best opportunities come from our mistakes. 💡FailureIsAnOption https://wllw.co/OaDLw0v7H" #

By not talking about and dealing with failure, the suffering simply goes on and multiplies. It's time to start counting failure 'in'.

03/04/2024

6 Ideeën om jouw medewerkers een motivatie boost te geven

Kunnen jouw medewerkers wel een motivatie boost gebruiken? Lees snel verder, wij geven je 6 tips!

02/04/2024

In comparing brain connectivity between youths diagnosed with ADHD and those without the disorder, the study found marked differences in the patterns of connectivity involving certain brain regions.

NIH researchers analyzed over 10,000 brain images, uncovering a link between ADHD symptoms and atypical connectivity between the brain's frontal cortex and deep structures involved in learning, emotion, and behavior control. This large-scale study opens new paths for understanding and treating ADHD.

01/04/2024

The aha is actually a chemical reaction, a rewiring of our brain, the moment when we see what we hadn’t seen before and make a new decision based on what we believe to be new information.

The most effective persuasion happens when we persuade ourselves. The purpose of the memo or the table or the graph or the presentation is to create the conditions for someone to make up their own …

29/03/2024

Motivation and Attitude are key to know for effective communication.
Want to know more?

If you want to know how to communicate effectively, you need to have the right motivation and attitude.

💪communication #