Call Center Language Training

The CCLT is a training program designed to help YOU prepare before applying in a Call Center!

30/01/2016

13/01/2016

You choose your emotional state! If you choose to be depressed and sad all the time, the outcomes of that mental state will follow. Instead train yourself to be positive and strong and work for something greater than just yourself! Excellent advice from Tony Robbins. Wishing everyone a productive week.

Here’s What Call Center Burnout/Emotional Exhaustion Looks & Sounds Like

22/08/2015

This a great article on Call Center Burnout! If you've worked in a call center you probably know how this feels!

Here’s What Call Center Burnout/Emotional Exhaustion Looks & Sounds Like Working at a frontline customer facing Call Center job involves the performance of emotional labor. Customer Service Representatives (CSRs) are expected to create Empathy/Rapport/Trust with callers — and to express socially desired emotions — to always appear happy & eager to serve the customer — an…

29/07/2015

La tarjeta de crédito NO es dinero extra...

03/07/2015

8 Tips to increase your focus in the Age of Distraction (by Nir Eyal) | Checkout The App Blog By now you probably know that with Checkout, it is my mission to help people get a grip of their smartphone behaviours.

24/04/2015

We love phrasal verbs! They're so practical!

Happy Phrasal Verb Friday! Today's phrasal verbs all use the verb "turn." Both phrasal verbs 'turn into' and 'turn up' have more than one meaning. Check out this graphic for two meanings of each of these phrasal verbs. Do you know any other meanings of 'turn into' and 'turn up'?