Call Center Language Training

30/01/2016

13/01/2016

You choose your emotional state! If you choose to be depressed and sad all the time, the outcomes of that mental state will follow. Instead train yourself to be positive and strong and work for something greater than just yourself! Excellent advice from Tony Robbins. Wishing everyone a productive week.

22/08/2015

This a great article on Call Center Burnout! If you've worked in a call center you probably know how this feels!

Working at a frontline customer facing Call Center job involves the performance of emotional labor. Customer Service Representatives (CSRs) are expected to create Empathy/Rapport/Trust with callers — and to express socially desired emotions — to always appear happy & eager to serve the customer — an…

29/07/2015

La tarjeta de crédito NO es dinero extra...

03/07/2015

By now you probably know that with Checkout, it is my mission to help people get a grip of their smartphone behaviours.

24/04/2015

We love phrasal verbs! They're so practical!

Happy Phrasal Verb Friday! Today's phrasal verbs all use the verb "turn." Both phrasal verbs 'turn into' and 'turn up' have more than one meaning. Check out this graphic for two meanings of each of these phrasal verbs. Do you know any other meanings of 'turn into' and 'turn up'?

23/04/2015

Very interesting! http://buff.ly/1GlZNM3

20/04/2015

, balance!

17/03/2015

I agree... Hope this serves as inspiration to all of you!

gofundme.com/ncrc5s

17/03/2015

This is so true! It takes discipline!