The BPO Leadership Academy

The BPO Leadership Academy

Compartir

We teach you Workforce, Senior OM, Finance, HR and More for Call Centers BPO so you grow!! (Agent Experience is Required)

08/06/2023

Attrition is everything for a Call Center BPO and it all starts from recruitment. Hiring the right talent will help you control attrition. Sometimes, in order to fill out a class, recruitment may hire customer service employees for Sales campaigns, which will certainly not get the best motivation and will cause employees to leave.

Get to know the right way to control attrition from the beginning with our Senior Manager Training.

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331

05/06/2023

How many times have you escalated something and just got this answer? This is not the right approach when receiving feedback from employees. A top-level Manager is capable of taking the good stuff out of a "bad comment".

Although perception is involved in many feedbacks, most of the times people tend to underestimate feedback saying it's just a matter of a perception.

Grow your leadership skills with our Senior Manager Training and get ready to be part of the new generation of leaders in the industry

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331

01/06/2023

Our Workforce Training comes with an MS Excel training from Zero to Advanced so you automate all of your tasks and can focus on the core of the business needs, Service Level.

Get trained in Microsoft Excel from Zero to
Advanced and Workforce with our training and get ready for your next promotion.

We'll also train you for the interviews so you outstand and get ready to grow.

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.ly/3Yc2j4t

To get all the info related to our trainings, book a 5-min call or a Zoom Meeting presentation using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331

Photos from The BPO Leadership Academy's post 30/05/2023

On behalf of Nicaraguan BPO Academy we want to wish a happy mother's day, that all peace, prosperity and good wishes always reign.

29/05/2023

It seems like pizza is still the secret weapon to boost performance but it does all the opposite. Pizza is the decade-ago strategy to motivate employees.

All employees are different. Come to our Senior Operations Manager Training and learn the right strategies to motivate your team and boost
performance and sales. Start this amazing leadership journey with our training.

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.ly/3Yc2j4t

To get all the info related to our trainings, book a 5-min call or a Zoom Meeting presentation using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331




26/05/2023

Most companies and leaders in the industry think that an action plan is to give a lot of
Corrective Actions to improve performance. This is a very inefficient old-fashioned way to fix Absenteeism.

We're in the Social Era and the Strategies are way too different to improve Abs. Don't stay in the past an come to our Senior Operations Manager Training to start leading the industry with the right strategies.

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.ly/3Yc2j4t

To get all the info related to our trainings, book a 5-min call or a Zoom Meeting presentation using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331



24/05/2023

It all starts from the resources planning in workforce. All projects MUST have a specific level of waiting. Back to back campaigns lead to high attrition and increase abandon rates.

Our Workforce Training will give you the right skills to avoid this mistake and ensure proper staffing levels are met.

Our Workforce Training also includes MS Excel from Zero to Advanced. Get ready for your next promotion with our trainings.

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.Iy/3Yc2j4t

To get all the info related to our trainings, book a 5-min call or a Zoom Meeting presentation using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331




22/05/2023

You'd be surprised, but most of the times these positions are more Financial-improvement strategies rather than developmental programs, but of course, it's sold as part of your career path.

Our Senior Manager Training takes you to the next level to take advantage of this and so many other strategies to drive top quality performance on your team.

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331


19/05/2023

In the social era, the motivation and satisfaction of workers have become an important concern. Workers are looking for more than just a salary and are seeking a job that has meaning, purpose, and allows them to have a positive impact on society.

Therefore, companies and employers should consider these factors when designing jobs and providing benefits and rewards to motivate and retain workers. This can include professional development opportunities, work flexibility, work life balance, and an organizational culture that values employee well-being.

Book a 5-min phone call or a quick Zoom meeting presentation to get all the information related to our trainings using the following link: http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331



18/05/2023

Actually, it’s not hard. Time off is important to balance your team’s professional life and personal life. Understanding how the slots are calculated and what reports to look at will certainly help boost performance.

To get all the info related to our trainings, book a 5-min call or a Zoom Meeting presentation using the following link

http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331

15/05/2023

Indeed! Our training will help you develop top-level Manager Skills and Roleplays are needed to understand how to develop better communication skills, handle difficult situations in the operation and build a great leadership to outstand in your day-to-day work.

Be part of the new generation of leaders of the industry

Candidates for the Senior Manager Training must go through a quick conversation with our CEO prior to enrolling to the training.

To get all the info related to our trainings, book a 5-min call or a Zoom Meeting presentation using the following link

http://bit.ly/3Yc2j4t

Contact us through WhatsApp at 8755 4115 or https://wa.link/2rush8

📍​ Colonia Centroamérica E331

¿Quieres que tu escuela/facultad sea el Escuela/facultad mas cotizado en Managua?

Haga clic aquí para reclamar su Entrada Patrocinada.

Localización

Categoría

Teléfono

Dirección


Live Training Sessions
Managua

Horario de Apertura

Lunes 08:00 - 17:00
Martes 08:00 - 17:00
Miércoles 08:00 - 17:00
Jueves 08:00 - 17:00
Viernes 08:00 - 17:00
Sábado 08:00 - 17:00
Domingo 08:00 - 17:00