The Nigeria Customer Service Index

The Nigeria Customer Service Index NCSI is a multi-sector customer satisfaction rating platform. www.nigeriacsi.org

08/01/2026

Abdulrauf shares with us his journey with NCSI in 2025. Being a volunteer made him more aware of best Customer Service practices.

08/01/2026

Skills gained, lessons learned, and a year Paulyn will never forget. 📈
Paulyn shares her volunteer experience with working with NCSI in 2025.
# volunteerstories

06/01/2026

One of our dedicated volunteers, Jennifer tells us about her experience as a volunteer with NCSI in 2025.

Happy New Year from NCSI! ✨Wishing you a safe, prosperous, and inspiring 2026. Thank you for being part of our journey. ...
01/01/2026

Happy New Year from NCSI! ✨
Wishing you a safe, prosperous, and inspiring 2026. Thank you for being part of our journey.

31/12/2025

From holding banks accountable to pushing telecom providers for better service, your feedback helps businesses pinpoint exactly where they need to get better. It's how we collectively raise the bar for customer experience nationwide!
Want to see better service in Nigeria? Join the movement.
Click the link in the bio to rate your experiences with NCSI 2025.
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Happy Birthday Jane Chima🎂🎂🎂🎈 Thank you for your work at the Nigeria Customer Service Index!
31/12/2025

Happy Birthday Jane Chima🎂🎂🎂🎈
Thank you for your work at the Nigeria Customer Service Index!

Today isn't just the final day to submit your NCSI ratings—it’s a national holiday in our hearts because it’s our Leader...
31/12/2025

Today isn't just the final day to submit your NCSI ratings—it’s a national holiday in our hearts because it’s our Leader’s BIRTHDAY! 🎊
Thank you for all you do for us🙏🏽

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Happy birthday to a strong voice in Customer Service! 🎂 🎈 Cheers to many more feats 🥂 .

❤️

30/12/2025

"Your feedback is the fuel for change." ⛽✨
Listen to one of our 2025 volunteers, Ezinne Ogidi, share her journey with NCSI this year! 🎤
From learning what customer service truly is to collaborating with other volunteers, she’s seen it all.
Her biggest takeaway? Nigeria listens when we speak together.
​We are in the FINAL 48 HOURS of the 2025 ratings! Let’s make our volunteers' hard work count.
​🔗 Link in bio to rate your service providers now!
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Ever wondered what it’s really like behind the scenes of the NCSI? 🇳🇬 Tune in for an exclusive X Live with one of our de...
30/12/2025

Ever wondered what it’s really like behind the scenes of the NCSI? 🇳🇬
Tune in for an exclusive X Live with one of our dedicated 2025 volunteers, Chibunna Nwosu!
He’ll be sharing his personal journey—from canvassing for better service standards to being a change maker.
If you've ever felt that your feedback doesn't matter, this session is for you.

​⏰ When: 12:00 PM Tomorrow
📍 Where: On X Live

​Don't forget: We have less than 48 hours left to lock in the 2025 ratings. Hear the story, then go make your voice heard! 🔗 [Link in Bio]

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Wait... have you rated services you used this year yet? 🤔 There is only 1 DAY left until the NCSI 2025 ratings close. St...
30/12/2025

Wait... have you rated services you used this year yet? 🤔
There is only 1 DAY left until the NCSI 2025 ratings close.
Stop scrolling for 60 seconds and go make an impact. Help us crown the service kings and queens of 2025! 👑
​✅ Go to Link in Bio
✅ Pick a sector
✅ Cast your vote
​Done? Drop a "✅" in the comments!
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🚨 FINAL BOARDING CALL for NCSI 2025!​In just 2 DAYS, the ratings for the 2025 Nigeria Customer Service Index will be loc...
29/12/2025

🚨 FINAL BOARDING CALL for NCSI 2025!
​In just 2 DAYS, the ratings for the 2025 Nigeria Customer Service Index will be locked in.
​Will your bank be at the top? Will your network provider be at the bottom? You decide the rankings. 📊
​Click the link in our bio to submit your scores before the clock hits zero! 🕛💨
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New Year, New Standards? Only if you speak up! 🗣️ We’re officially in the FINAL 72 HOURS! ⏳ Don’t carry your 2025 servic...
28/12/2025

New Year, New Standards? Only if you speak up! 🗣️
We’re officially in the FINAL 72 HOURS! ⏳
Don’t carry your 2025 service complaints (or praises!) into 2026.
This is your last chance to hold your service providers accountable in the Nigeria Customer Service Index (NCSI) 2025.
If a brand gave you "premium tears" or "premium service" this year, let it reflect in the official ratings! 🇳🇬🏆
​📍 Rate now via the Link in Bio!
📅 Closing: December 31st, Midnight.
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