The Chartered Institute Of Customer Relationship Management

26/09/2026

💜 CUSTOMER SERVICE WEEK 2026 | THE EXTRA MILE

What does it really mean to go the extra mile for a customer?

This October, CICRM brings together industry professionals and customer experience experts for a 5-Day Virtual Webinar Series focused on the people, strategies and technology shaping modern customer service.

📅 5th–9th October 2026
⏰ 8:00 PM Daily
💻 Via Zoom
💰 Participation Fee: ₦30,000
🎓 Certificate of Participation (Soft Copy) for attendees

From Emotional Intelligence & Empathy to Customer Experience, Digital CX, AI, WhatsApp, Social Media and an engaging Live Q&A, each session is designed to give you practical insights you can take back to your workplace.

THE EXTRA MILE — Beyond Service. Beyond Expectations.

📩 Interested? Send us a DM or WhatsApp:
📱 +234 802 548 6416

21/09/2026

HAPPY NEW WEEK FROM CICRM 💜

A new week is another opportunity to do better, serve better and grow.

Every conversation matters.
Every customer matters.
Every interaction is an opportunity to build trust and create a lasting relationship.

This week, let’s listen with care, think ahead, stay solution-driven and keep learning.

Better Conversations. Stronger Relationships.

Wishing you a productive and fulfilling week ahead.

16/09/2026

CUSTOMER SERVICE WEEK 2026 IS HERE.

Customer service has moved beyond simply responding to customers. It is about how people experience your brand, how they are treated, and whether they choose to come back.

This October, CICRM Customer Service Week 2026 brings together customer service and customer experience professionals for five days of virtual sessions, followed by a physical Customer Service Summit & Induction.

5–9 OCTOBER | 8PM DAILY
🎥 Virtual Webinar Series

10 OCTOBER | 10AM
🏛️ Customer Service Summit & Induction
📍 Vintano Hotel, Admiralty Way, Lekki Phase 1, Lagos

What to expect:
• Practical customer service and CX sessions
• Industry speakers and discussions
• Networking with other professionals
• Certificate of Participation for those who complete the 5-day webinar series

Members — ₦30,000
Non-Members — ₦40,000

🔗 Register:
https://webinar.cicrmglobal.com/summit.php

THE EXTRA MILE
Beyond Service. Beyond Expectations.

06/09/2026

YOUR NAME COULD BE NEXT. ✨

Meet some of the professionals preparing to join the Chartered Institute of Customer Relationship Management (CICRM).

They’ve taken the step to have their professional experience recognised. You can too.

If you have experience in Customer Service, Customer Experience, Customer Relationship Management, Sales, Front Desk, Call Centre Operations or related fields, you may be eligible for CICRM Direct Membership.

📍 Lagos — 10 October 2026
📍 Abuja — 24 October 2026
💻 Online & Physical Induction

Your experience has value.
Let it count.

📩 Send us your CV for assessment.

📞 0802 548 6416
🌐 cicrmglobal.com

05/09/2026

CUSTOMER SERVICE WEEK 2026 IS COMING!

What does it really mean to go THE EXTRA MILE for your customers?

This October, CICRM brings together customer service professionals, business leaders and practitioners for a powerful week of learning, conversations and practical insights.

THE EXTRA MILE — Beyond Service. Beyond Expectations.

📅 5th – 9th October 2026
💻 5-Day Virtual Customer Service Webinar Series

Expect practical conversations around:
• Emotional Intelligence & Empathy
• Customer Experience & Business Growth
• Customer Service Across Industries
• AI & the Digital Customer
• Live Q&A & Interactive Discussions

And we close the week with our:

🎓 CUSTOMER SERVICE WEEK SUMMIT & INDUCTION CEREMONY
📅 10th October 2026
📍 Vintano Hotel, Lagos Island

💜 CICRM MEMBERS — ₦30,000

Your registration covers both the 5-day virtual webinar series AND the physical Summit & Induction.

👉 Register now:
Register for Customer Service Week 2026

Learn. Lead. Deliver Extra.

Register for CICRM Customer Service Week 2026: The Extra Mile Webinar (5th-9th Oct) & Summit (10th Oct). Continuing Professional Development (CPD) credits awarded.

01/09/2026

HAPPY NEW MONTH — SEPTEMBER!

A new month brings new opportunities to connect, grow and create greater impact.

May September bring you meaningful relationships, new opportunities and greater impact in all that you do.

Here’s to a month of growth, purpose and excellence.

Happy New Month from CICRM.

28/08/2026

SOMETHING BIG IS COMING! 🔥

Customer Service Week 2026 is almost here, and CICRM is getting ready!

From 5th – 9th October 2026, we will be celebrating customer service professionals with a week of insights, inspiration, learning and impact.

🌐 Virtual Webinar Series
🎙️ Expert-led sessions
💡 Practical customer service insights
🤝 Conversations around service excellence
📚 Opportunities to learn, connect and grow

This is more than a celebration.

It is a week dedicated to the people behind every customer experience.

Stay tuned.
We have something special coming your way.

Customer Service Week 2026
5th – 9th October

Chartered Institute of Customer Relationship Management (CICRM)
Service Par Excellence

17/08/2026

A NEW WEEK. NEW OPPORTUNITIES. STRONGER CONNECTIONS. GREATER IMPACT. 💜

Every interaction is an opportunity to build trust, create value and strengthen relationships.

As we begin a new week, may we approach every conversation with purpose, every challenge with confidence, and every opportunity with the mindset to make a difference.

Here’s to a productive and people-focused week ahead.

CICRM — Building Better Relationships. Creating Greater Impact.