The Chartered Institute Of Customer Relationship Management

Become a Chartered Customer Relationship Professional

The Chartered Institute of Customer Relationship Management (CICRM) is now accepting registrations for the February 2026 batch of its 3-in-1 Professional Certification Programme.

📅 Start Date: 14th February 2026
⏳ Duration: 7 Weeks
🎓 Mode: Physical & Online
📍 Centres: Lagos | Abuja

What you’ll earn:

✔ Associate Membership (ACICRM)
✔ Postgraduate Diploma (PGD) in Customer Relationship Management
✔ Certified Customer Service Professional (CCSP)

This programme is designed for:
• Customer Service & CX Professionals
• Relationship Managers
• Sales, Marketing & Business Professionals
• Individuals transitioning into Customer Experience & CRM roles

💡 Why CICRM?

Practical, industry-focused curriculum

Recognized professional membership

Verifiable certifications

Flexible learning (online & physical options)

💰 Programme Fee: ₦160,000
✔ Flexible installment option available
✔ Slots can be confirmed with 30% initial payment

🔗 Apply here:
👉 https://cicrmglobal.com/training/

📩 For enquiries: [email protected]

📞 +234 802 548 6416

Take the next step in your professional journey this February.

Welcome to February 💜 — a month that celebrates love, connection, and purpose.

At the Chartered Institute of Customer Relationship Management (CICRM), we see love reflected in:
• Service excellence
• Meaningful professional relationships
• Continuous growth
• Positive impact in every customer interaction

As we begin this new month, we wish our members and the wider professional community renewed clarity, stronger connections, and outstanding achievements ahead.

Here’s to choosing excellence, empathy, and growth — in our careers and beyond.

✨ Happy New Month ✨

CICRM Direct Membership Orientation & Q&A Session

Dear Professionals,
We’re pleased to invite you to an interactive Direct Membership Orientation & Q&A Session with the President of CICRM.

This session will provide clarity on:
* CICRM membership structure
* Benefits of being a CICRM member
* Induction process and next steps
* Live Q&A with the President

📅 Date: Wednesday, 28th January 2026
⏰ Time: 7:00 – 8:30 PM (WAT)
💻 Venue: Zoom

👉 REGISTER HERE
https://luma.com/x1hnu67v

A snapshot from our CICRM Professional Training Session, focused on equipping participants with industry-relevant skills in Customer Service Excellence, Client Engagement, and Relationship Management.

At the Chartered Institute of Customer Relationship Management (CICRM), our programmes are designed to:
• Strengthen customer-facing competencies
• Improve service quality and customer retention
• Align professionals with global CRM best practices
• Provide recognized professional certification and membership

Whether you’re a customer service professional, relationship manager, or business leader, CICRM helps position you for long-term relevance and impact.

📌 Physical & Online Training Options
📌 Professional Certification & Membership

🔗 Interested in joining the next cohort? Reach out via DM.

As we begin 2026, we recognize our members for their dedication to service excellence, customer trust, and relationship-driven growth.

Together, we will continue to elevate standards in customer engagement, experience management, and business sustainability.

Here’s to meaningful connections and professional excellence in the year ahead.

#2026

Dear Esteemed Members and Students,

As we joyfully celebrate Christmas and prepare to welcome the New Year, we would like to sincerely appreciate you for being part of the Chartered Institute of Customer Relationship Management (CICRM) family.

Thank you for your commitment, active participation, and trust in our programs throughout the year. Your dedication to professional growth and excellence in customer relationship management continues to inspire us.

May this Christmas season bring you peace, joy, good health, and quality time with loved ones. As we step into the New Year, we wish you greater achievements, career growth, and new opportunities for success.

We look forward to doing more, learning more, and achieving more together in the coming year.

Merry Christmas and a Prosperous New Year!

Warm regards,
CICRM Management

CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT, NIGERIA
https://cicrmglobal.com/membership

DIRECT MEMBERSHIP CERTIFICATION

Below are the newly approved membership categories and fees from the Board of the Chartered Institute of Customer Relationship Management, Nigeria 🇳🇬.

NEXT INDUCTION — DATE TO BE ANNOUNCED SOON

(Physical & Online Options)

You may apply now, and your admission letter will be issued after your CV assessment.

PHYSICAL INDUCTION FEES

Associate Member — ₦100,000
Full Member — ₦160,000
Fellow Member — ₦200,000
Doctoral Fellow — ₦250,000
Corporate Member — ₦300,000

ONLINE INDUCTION FEES

Associate Member — ₦90,000
Full Member — ₦140,000
Fellow Member — ₦190,000
Doctoral Fellow — ₦240,000

WHO SHOULD ATTEND

Customer Service Executives, Customer Relationship Officers, Client Service Managers, Customer Experience (CX) Professionals, Call Centre Agents/Managers, Front Desk Officers, Service Quality Personnel, Sales & Marketing Executives, Business Development Personnel, Public Relations Officers, Administrative Officers, Operations Managers, Brand/Communications Personnel, Account Relationship Managers, Support Service Teams, and all professionals whose roles involve interacting with customers or managing client relationships.

This Direct Membership Certification is based strictly on qualification and work experience for working professionals in Customer Relationship Management, Customer Service, Client Relations, Customer Experience Management, Sales, Marketing, Administration, Business Development, or related fields.

Entry Requirements:
HND, B.Sc, or Professional Certificates in any course of study, with a minimum of 2 years work experience in Customer Service, Customer Relations, Sales, Marketing, Client Service, Call Centre Operations, Public Relations, Business Development, Front Desk, or related areas.

SINGLE CERTIFICATION

(One of the following certifications will be awarded in addition to your membership certificate)

Chartered Customer Success Manager

Certified Customer Service Professional (CCSP)

Certified Customer Service Manager (CCSM)

Certified Customer Care Professional (CCCP)

Certified Customer Service Consultant (CCSC)

Certified Call Centre Professional (CCCP)

TYPES OF MEMBERSHIP
1. Associate Member (ACICRM)

(For applicants with 3–5 years work experience in Customer Service, Customer Relations, Client Service, Front Desk, Sales, Marketing, Call Centre, or related roles)
– Plus one Single Certification listed above
– Plus an Award Plaque

2. Full Member (MCICRM)

(For applicants with 6–10 years work experience in Customer Service, Customer Relations, Sales, Call Centre, Client Service, Marketing, or related areas)
– Plus one Single Certification listed above
– Plus an Award Plaque

3. Fellow Member (FCICRM)

(For applicants with 11–15 years senior-level experience in Customer Relationship Management or related areas, or by Council invitation)
– Plus one Single Certification listed above
– Plus an Award Plaque

4. Doctoral Fellow – Dr. FCICRM

(For applicants with 20+ years proven professional excellence in Customer Relationship Management or related fields)
– Plus one Single Certification listed above
– Plus an Award Plaque

5. Corporate Member

(For organizations committed to best customer service standards)
– Plus Certified Customer Service Organizational (CCSO)
– Plus an Award Plaque

HOW TO APPLY

Kindly send your CV for membership assessment and approval:
📩 WhatsApp: +234 802 548 6416
📧 Email: [email protected]

The Chartered Institute of Customer Relationship Management (CICRM)
https://cicrmglobal.com/training/

Presents a 3-in-1 Professional Certification Course in Customer Relations – designed for ambitious professionals ready to stand out in today’s competitive job market.

Certifications You’ll Earn:
✅ Associate Membership (ACICRM)
✅ Post-Graduate Diploma in Customer Relationship Management (PGD CRM)
✅ Certified Customer Service Professional (CCSP)

📅 Start Date: Saturday, 17th FEBURARY 2026
⏳ Duration: 7 Weekends (Physical & Online Virtual Class)
💰 Fee: ₦160,000 (Flexible Part or Full Payment Accepted)

Training Centres:
🏢 Lagos Training Centre / Head Office
No. 44 Iju Road, Opp. Pencity Court Estate, Ifako Agege, Lagos.
📞 Tel: +234 802 548 6416 | +234 808 076 5218

🏢 Abuja / FCT Training Centre
Dr. Aliyu Ilias
Suite 115/114, 1st Floor, Lagos House, 77 Ralph Shodeinde Street, CBD
(Close to the Federal Ministry of Finance, Abuja)
📞 Tel: +234 805 220 5072 | +234 703 215 0324

🔗 Registration Now Open — Secure Your Seat Today!

Join the next generation of certified customer relationship professionals and transform your career with CICRM.

Welcome to December!

As we enter the final month of the year, the Chartered Institute of Customer Relationship Management (CICRM) celebrates every professional, member, and partner dedicated to advancing excellence in Customer Service and Client Relationship Management.

December represents progress, reflection, and new opportunities and at CICRM, we remain committed to supporting your development through world-class certifications, professional training, and a vibrant network of CRM leaders.

Here’s to a productive, impactful, and fulfilling month ahead!

Let’s close the year strong, with purpose and professionalism.

👉 Register for Membership & Certifications: www.cicrmglobal.com

📞 +234 802 548 6416

CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT (CICRM)
https://cicrmglobal.com/membership/

Now Accepting Direct Membership Applications

Gain professional recognition in Customer Service, Call Centre Management, or Customer Relations.
Assessment is based on your work experience, skills, and achievements.

Whether you work in Customer Service, Marketing, Communication, or Business Development, CICRM offers the recognition your career deserves.

DIRECT MEMBERSHIP

PHYSICAL INDUCTION:

Associate Member — ₦100,000

Full Member — ₦160,000

Fellow Member — ₦200,000

Doctoral Fellow — ₦250,000

💻 ONLINE INDUCTION:

Associate Member — ₦90,000

Full Member — ₦140,000

Fellow Member — ₦190,000

Doctoral Fellow — ₦240,000

✅ Includes Certificate, Award Plaque & Membership Recognition
✅ No lectures or exams – based purely on your experience, knowledge, and achievement

TYPES OF MEMBERSHIP & REQUIREMENTS

1️⃣ ASSOCIATE MEMBER
For professionals working in Customer Service, Customer Care, Marketing, or Call Centre Management with less than 3 years of experience.
Includes one certification + Award Plaque

2️⃣ FULL MEMBER
For professionals with 5+ years of experience in Customer Relationship, Service, Marketing, or related fields.
Includes one certification + Award Plaque

3️⃣ FELLOW MEMBER
For Senior Managers, Directors, or experienced professionals (15+ years) in Customer Service, Business, or Leadership roles.
Includes one certification + Award Plaque

4️⃣ DOCTORAL FELLOW
Reserved for distinguished professionals, executives, and scholars who have made notable contributions to customer service excellence.
Includes one certification + Award Plaque

🌍 Apply now to begin your journey to becoming a Chartered Professional in Customer Relationship Management.

👉 Click to apply: https://cicrmglobal.com/membership/

📞 For inquiries: [email protected]

The Chartered Institute of Customer Relationship Management (CICRM) presents a 3-in-1 Professional Certification Course in Customer Relations – designed for ambitious professionals ready to stand out in today’s competitive job market.
https://cicrmglobal.com/training/

Certifications You’ll Earn:
✅ Associate Membership (ACICRM)
✅ Post-Graduate Diploma in Customer Relationship Management (PGD CRM)
✅ Certified Customer Service Professional (CCSP)

📅 Start Date: Saturday, 22nd November 2025
⏳ Duration: 7 Weekends (Physical & Online Virtual Class)
💰 Fee: ₦160,000 (Flexible Part or Full Payment Accepted)

Training Centres:
🏢 Lagos Training Centre / Head Office
No. 44 Iju Road, Opp. Pencity Court Estate, Ifako Agege, Lagos.
📞 Tel: +234 802 548 6416 | +234 808 076 5218

🏢 Abuja / FCT Training Centre
Dr. Aliyu Ilias
Suite 115/114, 1st Floor, Lagos House, 77 Ralph Shodeinde Street, CBD
(Close to the Federal Ministry of Finance, Abuja)
📞 Tel: +234 805 220 5072 | +234 703 215 0324

🔗 Registration Now Open — Secure Your Seat Today!
Join the next generation of certified customer relationship professionals and transform your career with CICRM.