Zanerva Trainings

We are back training the great people at Gamuda Land ❤️😊😉

The psychology behind self-service terminals.

'You don't feel judged': Why we buy more at self-service screens How restaurants and retailers use behavioural science to get us to increase our spending.

Managing time more effectively --

How to manage your time more effectively (according to machines) - Brian Christian Download a free audiobook and support TED-Ed's nonprofit mission: http://adbl.co/2lFSkUwCheck out Brian Christian and Tom Griffiths' "Algorithms to Live By":...

Crafting a personal brand and presence as a customer service professional is an important part of your career journey. Join us this February 2026 to unlock the best, confident, and powerfully authentic "you" in front of your customers and colleagues. 🔥😍

In Singapore: by 2025, patient records from all private hospitals will finally be linked to the National Electronic Health Record (NEHR). This is a model that more countries need to adopt. Healthcare shouldn't be fragmented. Whether you are in a public clinic or a private specialist suite, your health data should travel with you to ensure you get the best, most efficient care possible.

Patient records from private hospitals to be added to national repository by 2025 The repository consolidates each patient’s diagnoses, medications, lab test results and drug allergies. Read more at straitstimes.com. Read more at straitstimes.com.

A boost for the week!

Although two-days was short, we hope that we helped in creating opportunities for better customer service, negotiation and friendships. Thank you for choosing to learn with us ❤️

Standing L to R - Jonathan Lee (People & Culture Assistant Manager of Cycle & Carriage Malaysia ), Jessica Tan (Customer Relations Senior Executive of Tenby World), Lee Yian Hoon Yian Hoon (Retail Department, Score Billing and Credit Control Senior Accountant at Sarawak Energy Berhad ), Dr. Victor Goh (Zanerva Trainer), Afriena Shaqira Sariff (Management Executive at Cycle & Carriage Malaysia ), Joanne Chan (Customer Care Manager of Cycle & Carriage Malaysia )

Sitting L to R - Mandy Cheong (Customer Relations Lead of Tenby World) and Valarie Georgina Anak Georgy (Retail Department, Score Billing and Credit Control Senior Clerk of Sarawak Energy Berhad