Like many entrepreneurs, I started my own business with the goal of providing a better life for myself and my family.
▪ Founder & CEO of sandmerit Business Ex*****on System
▪ Established in 2003
▪ Invited Speaker at the Australia-ASEAN Business Forum 2025 (Adelaide)
▪ Consultant to CEOs of more than 50 Public Listed Companies However, as I grew older, I began to wonder what it truly means to live a meaningful life. By chance, I came across a book that greatly influenced my perspective on life and business: [A Way
of Life] by Kazuo Inamori, which emphasizes the importance of serving others in order to create a valuable and fulfilling life. Inamori teaches that businesses should be founded with the intention of promoting employee happiness and making a positive contribution to society. Such a life, he believes, is a valuable one because material wealth and fame cannot be taken with us when we leave this world. As a result, I have redefined the mission of my business: To help bosses to achieve peace of mind, and to help employees to achieve happiness. I firmly believe that as long as we take good care of our employees, they will take good care of our customers and our business. Only with such a management philosophy can a business become truly strong. When employees work together towards a common goal, bosses can solve many unnecessary worries, and life becomes more meaningful. I would like to express my gratitude for everyone's trust in our team. On behalf of my team, I would like to thank you for your support. We will do our best to help you to achieve peace of mind and to help your employees achieve happiness. Wilson Ten - Founder
Profile:
👉🏼 Founder & CEO of SandFil International (M) Sdn Bhd, developer of sandmerit Business Strategy KPI Solutions, recognized as the No. 1 KPI software in Malaysia and branded as “The Pioneer of Business Strategy KPI Systems in Southeast Asia.”
👉🏼 Over 22 years of hands-on experience in performance management, strategy ex*****on, and KPI implementation across SMEs, multinational corporations, and public-listed companies in Malaysia, Singapore, Thailand, Vietnam, Cambodia, and the Philippines.
👉🏼 Widely known as the “KPI King” of Malaysia and Southeast Asia, having coached thousands of CEOs, leaders, and employees to build KPI-driven, high-performance cultures.
👉🏼 Certified Performance Management Professional, Certified NLP Coach, and Time Line Therapy Practitioner with practical applications of NLP in business and talent management.
👉🏼 Featured in British Publishing House’s Encyclopaedia of Malaysia Successful People (2nd Edition).
👉🏼 Interviewed by BFM and Capital TV, and invited speaker to the Chinese Chamber of Commerce on performance management.
👉🏼 Member of the HR Committee, Federation of Malaysian Manufacturers (FMM).
👉🏼 Recipient of prestigious awards, including:
👉🏼 Malaysia Digital Status (2024) – MDEC
👉🏼 MPC Productivity Champion Award (2022) – MPC
👉🏼 HR Tech Outlook APAC – Top Performance Management Software
👉🏼 Global 28COE Award (Dubai, 2022)
👉🏼 Malaysia Influential Educator Award (2022)
👉🏼 Asia Pacific International Honesty Award (2025) – APC
👉🏼 Chairman of the Professional Committee (International KPI Standards) under the Asia Pacific Top Excellence Brand Committee (APC), leading international KPI certification programs.
👉🏼 Creator of the sandmerit KPI 123 Methodology (CEO Vision & Strategy, KPI Teambuilding Workshop, KPI Automation System).
👉🏼 Specialist in linking KPIs to fair and transparent reward systems using data-driven formulas tied to company profitability.
👉🏼 Recent achievement: Invited as a VIP speaker at the Australia–ASEAN Business Forum 2025 in Adelaide, sharing insights on how SMEs can use KPI to implement transparent reward systems, align strategy, and drive sustainable growth.
15/05/2026
So happy and grateful 😄🎁
Every time I visit Mamee, I go back not only with gifts,
but also with a heart full of appreciation and trust.
Truly successful companies are not only strong in branding or products.
They are strong because they continuously improve, learn, and evolve.
Today, we continued our KPI Alignment session with the management team, discussing:
✅ Better alignment between departments
✅ Stronger ex*****on efficiency
✅ Clearer company direction
✅ How to stay competitive during this challenging economy period
Many people think KPI is only about evaluating employees.
But a real KPI system is about aligning strategy, people, ex*****on, and company goals together.
That is why strong companies continue to invest time in aligning their teams and improving their systems.
Grateful for the trust and support from Mamee 🙏
And thankful for every opportunity to learn and grow together.
*****onSystem
15/05/2026
Today, we continue helping our client realign KPIs across all departments.
This is not just about one department.
We are working together with Management, Sales, Production, Warehouse, HR, Finance, and other departments to ensure everyone is aligned toward the same company objectives.
One of the biggest problems in many companies is not that employees are not hardworking.
The real issue is:
Everyone is busy,
but moving in different directions.
Sales focuses only on revenue.
Production focuses only on output.
Warehouse focuses only on delivery.
Finance focuses only on cost control.
Eventually, companies start facing:
❌ Department conflicts
❌ Communication breakdowns
❌ Finger-pointing culture
❌ Lower efficiency
❌ Customer complaints
❌ Shrinking profit margins
That is why KPI Alignment is extremely important.
KPIs should never exist independently.
They must be aligned with the company’s vision, strategy, profitability, and customer satisfaction goals.
A truly effective KPI system ensures every department is moving toward the same direction.
Every team understands:
“What is most important for the company now.”
“How their role contributes to company success.”
“How their performance impacts the future of the organization.”
This is why sandmerit works department by department to realign KPIs properly.
Not just creating beautiful KPI documents,
but building a real Ex*****on System for the business.
For the past 23 years,
we have focused on hands-on consultancy.
We go directly into the company, into the departments, and into the operations to ensure KPI implementation truly works.
Grateful for the trust from our clients 🙏
*****onSystem
14/05/2026
【sandmerit Business Ex*****on System】
Today, Consultant Chong is helping another fast-growing company implement their SOP-KPI-Reward System.
When a company is still small,
the boss can personally monitor and manage everything.
But once the company starts growing rapidly,
new challenges begin to appear:
❌ Communication becomes messy
❌ Departments become disconnected
❌ Standards become inconsistent
❌ The boss becomes overwhelmed
❌ Decision-making slows down
❌ New employees become harder to manage
❌ Ex*****on quality starts dropping
Many companies do not fail because they cannot sell.
They struggle because:
“The growth of the business becomes faster than the growth of the management system.”
That is why smart business owners build:
✔ SOP Systems
✔ KPI Systems
✔ Reward Mechanisms
✔ Accountability Structures
before the company loses control.
Without SOP,
the company depends too much on individuals.
Without KPI,
teams lose direction.
Without reward alignment,
employees lose motivation.
Great companies are not built by the boss alone.
They are built through systems that allow the company to continue growing even when the boss is not physically managing every detail.
This is why more fast-growing companies are now engaging sandmerit.
Because growth without proper management systems can quickly turn opportunity into chaos.
For the past 23 years,
we have focused on practical implementation.
Not just theory,
but truly hand-holding clients step-by-step until results happen.
Grateful for the trust from our clients 🙏
I’m Wilson
sandmerit KPI King
⚠️ Attention ⚠️
‼️ We are the Southeast Asia 1st company that invented KPI Team Building Workshop with a success rate of nearly 100%
👉🏼 We are also the Highest Success Rate KPI System in the region
‼️Please Recognize the brand to Prevent Counterfeiting and as a result of that, Failure to Achieve the Desired Results.
14/05/2026
🔥 Certified KPI Practitioner (CKP)
Next week’s class is almost full — only 1 seat left!
More and more:
✔ Department Heads
✔ Team Leaders
✔ Managers
✔ Supervisors
✔ Business successors
are now learning KPI and performance management.
Why?
Because modern businesses can no longer rely on “management by feelings.”
Especially in today’s economy where companies are facing:
❌ Rising costs
❌ Shrinking profit margins
❌ Poor ex*****on
❌ Communication gaps
❌ Misalignment between departments
Many companies do not lack hardworking employees.
What they truly lack are:
“Leaders who know how to drive performance through KPI.”
CKP is not a theory-based course.
It is a highly practical program designed based on 23 years of real corporate experience.
You will learn:
👉 KPI Alignment
👉 KPI Cascading
👉 SOP-Driven KPI
👉 KPI Scoring Systems
👉 Reward Mechanisms
👉 How to improve ex*****on
👉 How to improve profitability and efficiency through KPI
Most importantly,
we share real implementation experience used by actual companies.
Not textbook theory.
Not copied online materials.
But practical methods used in real businesses.
If you want to become:
✔ A more valuable manager
✔ A stronger team leader
✔ A strategic department head
✔ A future-ready business leader
CKP is a great starting point.
⚠️ Only 1 seat left.
PM me if you are interested.
I’m Wilson
sandmerit KPI King
13/05/2026
Just completed another Vistage Resource Speaking session.
Today’s topic was:
“SOP-Driven KPI Reward System”
Truly grateful for the invitation and trust from Vistage 🙏
More and more CEOs are beginning to realize that the biggest business problem is often not that employees are not hardworking.
The real issues are:
❌ SOPs are not properly implemented
❌ KPIs are not aligned to company goals
❌ Reward systems are disconnected
❌ Departments are moving in different directions
❌ Everyone is busy, but profits are not improving
Especially in today’s challenging economy,
with rising costs, intense competition, and shrinking margins.
Many people think KPI is just an “evaluation tool.”
But real KPI is actually a system that helps employees and companies grow together.
When employees understand that:
“The future of the company is connected to their own future,”
the entire team mindset changes.
Thank you everyone for the great participation and discussion today 😊🙏
I’m Wilson
sandmerit KPI King
13/05/2026
【sandmerit Business Ex*****on System】
Honestly, Wilson alone is no longer able to cover all the clients.
Very grateful that our Chong Consultant team is now helping more companies directly on-site,
working closely with them step-by-step to prepare for the upcoming economic challenges.
Things have been extremely busy recently.
More and more business owners are starting to realize that the economic storm is getting closer.
That is why more organizations are accelerating their efforts to engage us to help them:
✔ Build SOP systems
✔ Restructure KPIs
✔ Improve ex*****on
✔ Control costs
✔ Reduce wastage
✔ Improve efficiency and profitability
Today, companies are no longer looking for “training” alone.
They need people with real practical experience to help them:
👉 Identify operational problems
👉 Realign business strategies
👉 Implement SOP systems
👉 Build KPI frameworks
👉 Strengthen ex*****on culture
Because many business owners already understand this:
If you only start changing after problems happen,
it may already be too late.
Smart companies prepare before the crisis fully arrives.
For the past 23 years,
sandmerit has always focused on practical implementation.
Not just stage theory,
but truly hand-holding companies until results happen.
Thank you to all our clients for your continuous trust and support 🙏
I’m Wilson
sandmerit KPI King
⚠️ Attention ⚠️
‼️ We are the Southeast Asia 1st company that invented KPI Team Building Workshop with a success rate of nearly 100%
👉🏼 We are also the Highest Success Rate KPI System in the region
‼️Please Recognize the brand to Prevent Counterfeiting and as a result of that, Failure to Achieve the Desired Results.
13/05/2026
Many companies are busy every day,
but the same problems keep happening:
❌ Customers chasing for delivery
❌ Departments waiting for each other
❌ Communication breakdown
❌ Overlooked tasks
❌ Workflow bottlenecks nobody notices
The biggest problem is not that employees are not working hard.
The real problem is:
the company lacks ex*****on visibility.
That is why sandmerit officially launched our new:
🚀 Business Ex*****on System
We help organizations improve ex*****on efficiency & cost optimization through SOP-Driven KPI & Reward Systems.
Designed to help companies:
✅ Improve ex*****on efficiency
✅ Reduce delays & rework
✅ Increase accountability
✅ Visualize workflow processes
✅ Improve inter-department collaboration
✅ Link SOP ex*****on directly with KPI & reward systems
Many companies already have SOPs.
But without tracking, accountability, and automation,
the SOP becomes just another document.
Now management can clearly monitor:
✔ Every process
✔ Every responsible person
✔ Every bottleneck
✔ Every turnaround time
Turning ex*****on into a measurable competitive advantage.
PM us to view real case studies and live demo sessions. 😊
*****onSystem
12/05/2026
【sandmerit Business Ex*****on System】
Today we continue helping a large manufacturing company on KPI Alignment and KPI Development.
The bigger the company,
the more dangerous it is to manage based on “feelings.”
A small inefficiency,
a small communication gap,
or a small wastage issue —
when multiplied at scale,
can cost the company hundreds of thousands or even millions.
That is why mature companies take these very seriously:
But real KPI is actually a Business Ex*****on System.
It helps companies to:
👉 Align the organization
👉 Improve ex*****on
👉 Control cost
👉 Reduce wastage
👉 Increase profitability
👉 Build a fair and transparent culture
Especially during today’s challenging economy,
with rising oil prices, increasing costs, and intense competition.
Companies can no longer rely purely on experience and assumptions.
They need systems, data, and ex*****on.
This is why more manufacturing business owners are now engaging sandmerit to help them realign their KPI and SOP systems.
Because they understand this:
Without alignment,
even hardworking teams may still move in the wrong direction.
For the past 23 years,
we have been going directly into companies,
hand-holding clients step-by-step to ensure KPI implementation delivers real business results.
Not just theory.
But practical ex*****on and measurable improvement.
I’m Wilson
sandmerit KPI King
⚠️ Attention ⚠️
‼️ We are the Southeast Asia 1st company that invented KPI Team Building Workshop with a success rate of nearly 100%
👉🏼 We are also the Highest Success Rate KPI System in the region
‼️Please Recognize the brand to Prevent Counterfeiting and as a result of that, Failure to Achieve the Desired Results.
11/05/2026
【sandmerit KPI - The Pioneer of Business Strategy SOP KPI Systems in Southeast Asia】
Today we continued working closely with a food manufacturing factory, helping the client optimize efficiency and productivity on the production floor.
We are not consultants who sit in the office and “think about KPIs.”
And we are not stage “gurus” who only talk about theory.
We go directly into the factory to:
✔ Study the workflow
✔ Identify wastage
✔ Analyze production bottlenecks
✔ Observe operations on the ground
✔ Review quality issues
✔ Improve communication flow
✔ Understand the real cost structure
Because many business problems cannot be discovered inside a meeting room.
Some consultants only know how to present slides and theories.
But people with real manufacturing experience understand this:
Factory problems must be solved on-site.
Every workflow,
every movement,
every waiting time,
every wastage,
will eventually affect the company’s profitability.
That is why many manufacturing business owners tell us:
“Wilson, I don’t want theory. I want practical solutions.”
For the past 23 years,
we have stayed committed to one thing:
Not just selling software.
Not just conducting training.
But truly hand-holding clients step-by-step to implement KPI systems, SOPs, workflows, and reward mechanisms successfully.
Until they can actually see:
✔ Better efficiency
✔ Reduced wastage
✔ Improved quality
✔ Higher profitability
✔ Stronger ex*****on from the team
That is the result that truly matters to us.
In today’s challenging economy,
companies cannot rely on “feelings” to manage operations anymore.
They need SOP, KPI, and data-driven management to stay competitive and profitable.
I’m Wilson
sandmerit KPI King
⚠️ Attention ⚠️
‼️ We are the Southeast Asia 1st company that invented KPI Team Building Workshop with a success rate of nearly 100%
👉🏼 We are also the Highest Success Rate KPI System in the region
‼️Please Recognize the brand to Prevent Counterfeiting and as a result of that, Failure to Achieve the Desired Results.
09/05/2026
Customer is chasing for delivery…
Sales is chasing Purchasing…
Purchasing is waiting for Finance…
And nobody knows where the process is stuck. 😓
This is one of the biggest hidden problems in many companies today.
The issue is not that employees are not working hard.
The issue is:
❌ Poor process visibility
❌ Delayed communication
❌ Lack of accountability
❌ No proper tracking system
That’s why sandmerit has officially launched our new:
🚀 SOP Process Management Module
Designed to help companies:
✅ Track every workflow step
✅ Improve turnaround time
✅ Reduce delays & overlooked tasks
✅ Improve inter-department communication
✅ Increase ex*****on efficiency
✅ Link SOP performance with KPI & reward system
Many companies are losing customers, time, and profit margins without realizing the real bottleneck is inside their process flow.
If you would like to view a live demo and real case studies, please send us a private message. 😊