10/09/2023
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Comunicarse con la gente no es todo. Lo más importante es conectar con la gente.
Tu futuro depende de la gente que forme parte de tu círculo más cercano. No dejes de leer este libro para aprender cómo conectar con personas que puedes ayudar... y te pueden ayudar.
Joe Polish es uno de los "internet marketers" qué llevan también 2 décadas en el mundo digital.
Créeme... domina el tema.
Pero sobre todo domina el tema de:
Conectar autenticamente con las personas para aumentar tu éxito... y lo más importante:
Tu felicidad.
Te va a gustar.
02/08/2023
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We have the privilege and honor of working with some amazing clients. One of them asked us to work with her team on a customer experience initiative that included every company employee. One of the regular assignments for their employees is to share examples of how they created a Moment of Magic® for a customer or colleague. They do short write-ups and share them with their managers. Here is a great example of the power of this exercise and impress your customers.
The client is a travel company and had a VIP client that had worked with them for more than 20 years. His agent, Katie, referred to as a relationship manager, made a hotel reservation for a trip to Europe to work on a very important court case.
Katie decided to surprise him with a unique gift that she knew would have more impact than a bottle of champagne or a bottle of wine, which is the typical room gift her agency sent her VIP clients. Instead, she arranged for a pair of boxing gloves to be placed in his hotel room when he arrived with a note saying, “Knock them out!”
The client wrote Katie a thank-you note. Here's what it says:
https://hyken.com/customer-service-strategies/perfect-way-impress-your-customers/
23/07/2023
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Create The Energy That Draws Customers (And Everyone Else) To You
Just do good. People will be drawn to you, you’ll be more effective in what you do, and you’ll feel good yourself. It’s a fulfilling idea. When you do good, you'll good.
25/01/2023
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Customer Service Expert Shares a Training Tip: 5 Ways to Build Customer Trust
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.Professional keynote and customer service speaker and New York...
25/01/2023
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Customer Service Tool #18: Consistency
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert.Professional speaker and New York Times bestselling author, Sh...